CRM Manager in Banbury

Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently.

Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives.

Establishing strong relationships with key Internal and Head Office stakeholders.

Providing regular reporting and analysis on both operational and commercial CRM usage, setting clear benchmarks and recommendations for improvement.

Being the voice and champion of CRM and its role in the business.

Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions.

Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking.

Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications.

Effectively project managing system updates and roll outs, managing department and key stakeholders in line with business critical priorities.

Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis.

Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping.

Owning and managing any system costs and budgets associated with the CRM team and platform.

Overseeing system integrations, software implementations, and infrastructure upgrades.

Managing lead generation and external data/system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams.

Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications.

Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations.

Ensuring compliance with data security, privacy regulations, and industry best practices.

Monitoring system performance, troubleshooting technical issues, and implementing solutions to enhance uptime and efficiency.

Managing and working alongside the CRM specialists to support a number of administrative tasks.

It would be WOW if you would bring this in:

• CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle SAP preferred, not essential.
• A good understanding of data analytics.
• Strong management and leadership skills.
• Operational and strategic approach.

Pension Scheme, Discretionary Bonus Scheme, 24 days annual holiday + bank holidays (increases with service), Critical Illness Cover and Life Insurance.

Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics. Kärcher UK encourages applications from minorities, women in positions where they are under-represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need. We thank all applicants for their interest; however, only candidates under consideration will be contacted.