Implementation & Training Lead in Liverpool

Alfred H Knight has an exciting opportunity for an Implementation and Training Lead to join our team at our global Head Office in Prescot (Liverpool). This is a newly created position within our Technology function, designed for a professional ready to lead our implementation and training capability and support our continued global growth. As we continue to expand at a fast pace, you will lead by example—coaching and developing a dedicated team to ensure our core global systems, specifically LIMS and Job Management tools, are effectively planned and rolled out across our international laboratories.

We offer a dynamic, hybrid working environment, providing the perfect balance of collaboration and flexibility with three days in the office and two days working from home.

In this role, you will:

• Lead and Coach: Manage a team of Implementation Analysts, fostering a culture of accountability and providing the mentorship they need to flourish and develop.
• Drive Global Success: Oversee the end-to-end implementation lifecycle for a busy pipeline of projects spanning the globe—from Bolivia to Romania, and Saudi Arabia to Mozambique.
• Establish Excellence: Set and uphold high standards for working practices, ensuring the team is adaptable and follows best-practice governance to deliver consistent results.
• Take Accountability: Manage capacity and plan work against targets, providing clear upward reporting and visibility to senior stakeholders.

Required Knowledge and Work Experience

• Technical Implementation: A strong understanding of technology implementation strategies for core operational software, specifically LIMS and Job Management tools.
• Training Program Design: Expertise in creating and executing comprehensive global training programs and change management initiatives.
• Operational Governance: Knowledge of project governance, risk management, and controls within a structured IT environment.
• Global Delivery: Experience translating roadmaps and business demands into coordinated international implementation plans.
• Leadership & Coaching: Proven ability to lead, mentor, and develop technical team members to support their professional growth.
• Clear Communication: Ability to work confidently with both technical and non-technical stakeholders across international functions.
• Accountability: A delivery-focused mindset with a strong emphasis on follow-through and meeting targets.

Required Work Experience

• Substantial Experience: Proven experience in an implementation management role overseeing software deployment in a complex, multi-site, or global environment.
• Proven Track Record: Experience coordinating system rollouts (ideally LIMS) across a global or regional laboratory network.
• Management Experience: Experience leading teams of analysts and coordinating delivery activity across remote functions.
• Demonstrated Ability: Ability to manage risks, dependencies, and resource pressures across a fast-paced delivery pipeline.

Required Qualifications

• Educated to degree level or equivalent.
• Certifications in Change Management (e.g., Prosci), Implementation, or Training delivery are highly preferred.
• PRINCE2, APM PMQ, or equivalent Agile certifications are preferred.

Benefits

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme. Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.