At a Glance
- Tasks: Lead and coach a team to implement global software solutions across diverse locations.
- Company: Join Alfred H Knight, a dynamic tech company with a global reach.
- Benefits: Enjoy a competitive salary, pension, life assurance, and flexible hybrid working.
- Other info: Be part of a diverse and inclusive environment with excellent career growth opportunities.
- Why this job: Make a real impact by driving global success in technology implementation.
- Qualifications: Degree level education and experience in software deployment and team leadership.
The predicted salary is between 60000 - 75000 £ per year.
Alfred H Knight has an exciting opportunity for an Implementation and Training Lead to join our team at our global Head Office in Prescot (Liverpool). This is a newly created position within our Technology function, designed for a professional ready to lead our implementation and training capability and support our continued global growth. As we continue to expand at a fast pace, you will lead by example—coaching and developing a dedicated team to ensure our core global systems, specifically LIMS and Job Management tools, are effectively planned and rolled out across our international laboratories.
We offer a dynamic, hybrid working environment, providing the perfect balance of collaboration and flexibility with three days in the office and two days working from home.
In this role, you will:
- Lead and Coach: Manage a team of Implementation Analysts, fostering a culture of accountability and providing the mentorship they need to flourish and develop.
- Drive Global Success: Oversee the end-to-end implementation lifecycle for a busy pipeline of projects spanning the globe—from Bolivia to Romania, and Saudi Arabia to Mozambique.
- Establish Excellence: Set and uphold high standards for working practices, ensuring the team is adaptable and follows best-practice governance to deliver consistent results.
- Take Accountability: Manage capacity and plan work against targets, providing clear upward reporting and visibility to senior stakeholders.
Required Knowledge and Work Experience
- Technical Implementation: A strong understanding of technology implementation strategies for core operational software, specifically LIMS and Job Management tools.
- Training Program Design: Expertise in creating and executing comprehensive global training programs and change management initiatives.
- Operational Governance: Knowledge of project governance, risk management, and controls within a structured IT environment.
- Global Delivery: Experience translating roadmaps and business demands into coordinated international implementation plans.
- Leadership & Coaching: Proven ability to lead, mentor, and develop technical team members to support their professional growth.
- Clear Communication: Ability to work confidently with both technical and non-technical stakeholders across international functions.
- Accountability: A delivery-focused mindset with a strong emphasis on follow-through and meeting targets.
Required Work Experience
- Substantial Experience: Proven experience in an implementation management role overseeing software deployment in a complex, multi-site, or global environment.
- Proven Track Record: Experience coordinating system rollouts (ideally LIMS) across a global or regional laboratory network.
- Management Experience: Experience leading teams of analysts and coordinating delivery activity across remote functions.
- Demonstrated Ability: Ability to manage risks, dependencies, and resource pressures across a fast-paced delivery pipeline.
Required Qualifications
- Educated to degree level or equivalent.
- Certifications in Change Management (e.g., Prosci), Implementation, or Training delivery are highly preferred.
- PRINCE2, APM PMQ, or equivalent Agile certifications are preferred.
Benefits
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme. Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Lead in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Alfred H Knight values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Alfred H Knight might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Alfred H Knight!
✨Direct Apply to Alfred H Knight
Let's not forget to apply directly through the Alfred H Knight website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Implementation Lead in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Alfred H Knight.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Alfred H Knight. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Alfred H Knight
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
