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- Tasks: Coordinate client appointments and ensure top-notch service delivery.
- Company: Join a family-owned business with a global presence and rich history.
- Benefits: Competitive salary, pension, life assurance, and employee support programmes.
- Other info: Opportunities for travel and professional growth in a supportive culture.
- Why this job: Be part of a dynamic team that values innovation and client satisfaction.
- Qualifications: Strong communication skills and experience in fast-paced environments.
The predicted salary is between 30000 - 40000 £ per year.
Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team in Dundonald, UK. In this client-facing role, your primary responsibility will be to organise and manage AHKES solid fuel laboratory related appointments while ensuring a professional level of service is consistently maintained and exceeded. You will also be responsible for meeting client expectations through the accurate and timely reporting of results and operations and liaising closely with relevant stakeholders. Beyond the day-to-day coordination, you will actively identify methods to standardise, streamline and improve our service levels.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries. We thrive by continuing to reinvest in our facilities, technology and people.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
- Strong communication skills and adaptable to the situation/culture
- Ability to create and maintain relationships
- Pro-active mindset and ability to ‘think ahead’
- Must work well under pressure
- Team player who will support colleagues, management and the business needs
- IT knowledge and data entry experience would be advantageous
Required Work Experience
- Experience in day to day fast paced operational environment
- Experience in a commercial technical environment and knowledge of procedures/processes is preferred
Required Qualifications
- Undergraduate degree or equivalent professional certification and experience
Travel
Travel as required both domestically and internationally.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match, including pension, life assurance and an employee assistance programme. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. Alfred H Knight is committed to creating a diverse.
Client Services Coordinator employer: Alfred H Knight
Contact Detail:
Alfred H Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Services Coordinator role.
✨Tip Number 2
Prepare for those interviews! Research Alfred H Knight, understand their values, and think about how your skills align with their needs. We want you to shine, so practice common interview questions and have some examples ready to show off your communication skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We appreciate when candidates take the time to express their gratitude and reaffirm their interest in joining our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re always on the lookout for proactive individuals who can help us improve our service levels, so make sure you get your application in!
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Coordinator role. Highlight your relevant experience in client-facing roles and any skills that match the job description, like strong communication and a proactive mindset.
Showcase Your Experience: When detailing your work history, focus on your experience in fast-paced operational environments. Use specific examples to demonstrate how you've successfully managed client expectations and improved service levels in previous roles.
Be Professional Yet Personable: Since this is a client-facing position, it's important to convey your ability to build relationships. Use a friendly tone in your application while maintaining professionalism to show that you can connect with clients effectively.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application goes directly to us and allows you to easily track your application status. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Alfred H Knight
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Coordinator. Familiarise yourself with the company's services and how they relate to client expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role is client-facing, it's crucial to showcase your strong communication skills during the interview. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully managed client relationships in the past.
✨Be Proactive and Solution-Oriented
Alfred H Knight values a proactive mindset, so come prepared with ideas on how you could streamline processes or improve service levels. Think about challenges you've faced in previous roles and how you overcame them, as this will highlight your ability to think ahead and adapt.
✨Prepare for Team Dynamics
As a team player, you'll need to show that you can support colleagues and management effectively. Be ready to discuss your experiences working in a team environment, how you handle pressure, and how you contribute to a positive workplace culture.