At a Glance
- Tasks: Provide top-notch customer service and manage client inquiries in Mandarin.
- Company: Join Alfred H Knight, a family-owned business with a global presence.
- Benefits: Enjoy a competitive salary, pension, life assurance, and hybrid working options.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in client relations.
- Qualifications: Strong communication skills in Mandarin and experience in client services.
The predicted salary is between 30000 - 42000 £ per year.
WHAT IS ON OFFER
Alfred H Knight is looking for a Mandarin speaking Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients professionally, accurately, and efficiently. To be successful, you must have excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities. The ability to identify and solve problems is vital, you must also be able to work independently and prioritise tasks.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.
We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
- Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.
- Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.
- A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.
- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
- Excellent organisation with great attention to detail and accuracy.
- Ability to work under pressure and meet tight deadlines.
- A proactive approach working from own initiative.
- IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.
- Ability to meet key performance indicators.
- A team player who showsdignity and due respect for colleagues.
- Experience in Customer Service, Technical Help-Desk or Administration is advantageous.
Required Qualifications
- Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.
- Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.
Required Languages
Hours of work – Monday – Friday 08:30 – 17:00
Hybrid working system – 3 days office working -2 days home based.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program.
If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Client Services Coordinator – Mandarin Speaking in Liverpool employer: Alfred H. Knight Holdings Limited
Alfred H Knight offers an exceptional opportunity for Agriculture Graduates at our UK Head Office in Prescot, Liverpool, where you will embark on a unique 2-year development programme. Our dynamic work culture fosters personal growth and career progression, providing hands-on experience in global agriculture while promoting sustainability and food safety. With competitive benefits, including a pension and life assurance, and the chance to engage with international operations, this role is perfect for those eager to make a meaningful impact in the agricultural industry.
Contact Details:
Alfred H. Knight Holdings Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator – Mandarin Speaking in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Alfred H Knight's values, services, and recent news. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Mandarin! Since this role requires communication with clients in Mandarin, brush up on your language skills. You could even role-play common client scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and might even give you tips on how to stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Alfred H Knight family.
We think you need these skills to ace Client Services Coordinator – Mandarin Speaking in Liverpool
Some tips for your application 🫡
Show Off Your Mandarin Skills:Since this role requires Mandarin speaking, make sure to highlight your language skills in your application. We want to see how you can communicate effectively with our clients, so don’t hold back on showcasing your fluency!
Tailor Your Experience:When writing your application, focus on your client liaison experience and any relevant administration skills. We’re looking for someone who can build strong relationships, so share examples of how you've done this in the past.
Be Professional Yet Personable:Your written application should reflect a professional tone while still being approachable. We value good interpersonal skills, so let your personality shine through while maintaining that professional edge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Alfred H. Knight Holdings Limited
✨Brush Up on Your Mandarin
Since this role requires you to communicate with clients in Mandarin, make sure you're comfortable speaking and writing in the language. Practise common phrases and industry-specific terminology that might come up during the interview.
✨Showcase Your Client Relationship Skills
Prepare examples from your past experiences where you've successfully built client relationships or resolved issues. Highlight your ability to communicate professionally and efficiently, as this is key for the Client Services Coordinator role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. You might be asked about specific tools or methods you use to stay organised, so think of practical examples that showcase your attention to detail and ability to work under pressure.
✨Research Alfred H Knight
Familiarise yourself with the company's history, values, and services. Understanding their reputation in the industry will help you align your answers with what they value, showing that you're genuinely interested in being part of their team.
