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- Tasks: Provide top-notch customer service and manage client inquiries efficiently.
- Company: Join Alfred H Knight, a family-owned business with a global presence.
- Benefits: Enjoy a competitive salary, pension, life assurance, and hybrid working options.
- Other info: Great opportunity for career growth in a dynamic and inclusive environment.
- Why this job: Be part of a supportive team and make a real difference in client relationships.
- Qualifications: Strong communication skills and a proactive approach are essential.
The predicted salary is between 30000 - 48000 £ per year.
Alfred H Knight is looking for a Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients in a professional, accurate, and efficient manner. You must have excellent time management skills, administration experience, and client relationship-building capability to be successful. The ability to identify and solve problems is vital, as well as being able to work independently and prioritise tasks.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries. We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
- Good Client liaison skills, presenting a professional image and able to develop sound Client relationships.
- Good interpersonal skills with the ability to communicate (verbally/written) and liaise professionally at all levels within and outside of the Company.
- Team player with dignity and due respect for colleagues.
- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
- Excellent organisation with good attention to detail and accuracy.
- A proactive approach working from own initiative.
- IT Literate: Competent with Microsoft Office packages and confident in preparing management information and reports.
- Administration experience is advantageous.
- Ability to work under pressure and work to tight deadlines.
Required Qualifications
- GCSE grade A-C or equivalent in English Language, Maths, and Science.
Required Languages
- Spanish, Mandarin, and Russian advantageous.
Hours of work – Monday – Friday 08:30 – 17:00
Hybrid working system – 3 days office working - 2 days home based.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Client Services Coordinator in Liverpool employer: Alfred H. Knight Holdings Limited
Contact Detail:
Alfred H. Knight Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Alfred H Knight. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us you’re genuinely interested in what we do and how you can contribute to our mission of delivering top-notch client services.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with clients, being able to articulate your thoughts clearly and confidently will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team at Alfred H Knight.
We think you need these skills to ace Client Services Coordinator in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Coordinator role. Highlight your client liaison skills and any relevant experience that shows you can communicate effectively, both verbally and in writing.
Show Off Your Organisation Skills: Since this role requires excellent time management and organisation, give examples in your application of how you've successfully managed multiple tasks or projects. We want to see that you can prioritise and work under pressure!
Be Professional and Personable: Remember, you're applying for a position where building client relationships is key. Use a professional tone in your written application, but don’t be afraid to let your personality shine through. We love a bit of character!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Alfred H. Knight Holdings Limited
✨Know Your Client Services Inside Out
Before the interview, make sure you understand what client services mean for Alfred H Knight. Familiarise yourself with their operations and how they interact with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since the role requires excellent verbal and written communication, prepare examples of how you've successfully communicated with clients in the past. Think about specific situations where you resolved issues or built strong relationships, and be ready to share these stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've identified and solved problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your proactive approach led to positive outcomes.
✨Highlight Your Time Management Skills
The ability to prioritise tasks is crucial for this position. Think of examples where you've successfully managed multiple responsibilities or worked under pressure. Be ready to explain your strategies for staying organised and meeting deadlines.