At a Glance
- Tasks: Coordinate client services and drive exceptional support in a dynamic environment.
- Company: Join Alfred H Knight, a family-owned business with a global impact.
- Benefits: Competitive salary, pension, life assurance, and employee assistance programme.
- Other info: Comprehensive onboarding and excellent career growth opportunities await you.
- Why this job: Make your mark in a pivotal role that enhances global trade.
- Qualifications: Experience in client-facing roles and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
WHAT IS ON OFFER
Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team in Rotherham.
This is a brand-new, pivotal position within our site, offering a fantastic chance to make the role your own and drive exceptional service for our clients.
As part of our Energy Services division, you will be joining a dynamic, supportive environment helping to facilitate global trade across biomass, alternative fuels, and solid fuel industries.
We are looking for someone who can collaborate effectively, add genuine value for our clients, and take real ownership of their work.
This role gives the opportunity to liaise between different specialised teams and to obtain a truly detailed understanding of our business.
To set you up for success, your comprehensive onboarding process will give you direct, hands-on exposure to every stage of our operational journey - from initial sampling and prep through to laboratory analysis and final reporting.
This complete end-to-end view will empower you to communicate with clients confidently, resolve queries, and maintain service excellence every single day.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations.
A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.
We have honed and carefully crafted our reputation.
Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis.
We thrive by continuing to re-invest in our facilities, technology and people.
Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
- To be successful at Alfred H Knight you will need to display the following:
- REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Essential
- Proven experience building, nurturing, and maintaining strong client and external stakeholder relationships.
- Strong attention to detail, a proactive mindset, and a commitment to delivering work right first time.
- High level of adaptability and composure, with the ability to solve problems and thrive in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across internal operational teams (Logistics, Prep, Laboratory, and Quality).
- Ability and confidence to communicate effectively between stakeholders, departments and clients.
- Initiative to use multiple information sources to solve problems effectively.
- Proficiency across IT and G-suite, with an aptitude for learning bespoke operational software.
- Adaptable and confident with supporting through process changes.
- Required Competencies
- Outstanding time management and organisational skills under minimal supervision.
- Willingness to gain an end-to-end technical understanding of operational processes, test methods, and reporting standards.
- Curious about the bigger picture - asking “why” and able to connect the dots to ensure a seamless service to our clients.
- Detail oriented and able to spot inconsistencies quickly.
- Required Work Experience
- Experience with in a B2B Client facing role
- Background in a commercial, technical, or fast-paced operational environment would be advantageous.
- Proven track record of managing daily timelines and tracking On-Time Delivery (OTD) targets.
- Invoicing (outbound) experience is beneficial, but not required as full training will be given.
- Required Qualifications
- Undergraduate degree or equivalent professional qualification and experience (a STEM or Business degree is preferable, but practical commercial/technical experience is highly valued).
- Willingness and availability to travel within the UK.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.
If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Client Services Coordinator in Rotherham employer: Alfred H Knight Group
Alfred H Knight is an exceptional employer, offering a unique 2-year development programme for Agriculture Graduates at our UK Head Office in Prescot, Liverpool. With a strong focus on personal growth and career progression, employees benefit from hands-on experience in a dynamic work environment, exposure to international operations, and a supportive culture that values diversity and inclusion. Join us to kickstart your career in the agricultural industry while enjoying a competitive salary and comprehensive benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alfred H Knight Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alfred H Knight Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alfred H Knight Group:Your cover letter is your chance to shine! Tell us why you want to work at Alfred H Knight Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alfred H Knight Group!
How to prepare for a job interview at Alfred H Knight Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
