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- Tasks: Coordinate client appointments and ensure top-notch service in a fast-paced environment.
- Company: Join Alfred H Knight, a family-owned business with a global presence.
- Benefits: Enjoy a competitive salary, pension, life assurance, and employee support programmes.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a team that values innovation and excellence in client services.
- Qualifications: Strong communication skills and experience in a dynamic operational setting.
The predicted salary is between 30000 - 40000 £ per year.
Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team in Dundonald, UK. In this client-facing role, your primary responsibility will be to organise and manage AHKES solid fuel laboratory related appointments while ensuring a professional level of service is consistently maintained and exceeded. You will also be responsible for meeting client expectations through the accurate and timely reporting of results and operations and liaising closely with relevant stakeholders. Beyond the day-to-day coordination, you will actively identify methods to standardise, streamline and improve our service levels.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries. We have honed and carefully crafted our reputation, delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
- Required Competencies
- Strong communication skills and adaptable to the situation/culture
- Ability to create and maintain relationships
- Pro-active mindset and ability to ‘think ahead’
- Strive for perfection and keen eye for detail
- Must work well under pressure
- Team player who will support colleagues, management and the business needs
- IT knowledge and data entry experience would be advantageous
- Experience in day to day fast paced operational environment
- Experience in a commercial technical environment and knowledge of procedures/processes is preferred
- Undergraduate degree or equivalent professional certification and experience
Travel
Travel as required both domestically and internationally.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Client Services Coordinator in Dundonald employer: Alfred H Knight Group
Contact Detail:
Alfred H Knight Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator in Dundonald
✨Tip Number 1
Get to know the company inside out! Research Alfred H Knight's values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Show off your pro-active mindset! Think of examples from your past experiences where you identified problems and implemented solutions. This will demonstrate your ability to think ahead and improve service levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AHK family and ready to contribute to their success.
We think you need these skills to ace Client Services Coordinator in Dundonald
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Client Services Coordinator role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about client interaction, don’t shy away from showcasing your strong communication abilities. Use clear and concise language in your application to demonstrate that you can adapt to different situations and cultures.
Highlight Your Proactive Mindset: We love candidates who think ahead! In your application, share examples of how you've identified opportunities for improvement in past roles. This will show us that you're not just a team player but also someone who strives for perfection.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Alfred H Knight Group
✨Know the Company Inside Out
Before your interview, take some time to research Alfred H Knight. Understand their services, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Services Coordinator, strong communication is key. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Proactive Mindset
Think of instances where you identified problems and implemented solutions in previous roles. Highlighting your ability to 'think ahead' and improve processes will resonate well with the interviewers, as they value a proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle pressure and work within a team. Prepare for situational questions by thinking through how you would manage tight deadlines or conflicting priorities while maintaining service quality.