At a Glance
- Tasks: Provide top-notch customer service and manage client inquiries in a dynamic environment.
- Company: Join Alfred H Knight, a family-owned business with a global presence.
- Benefits: Enjoy a competitive salary, pension, life assurance, and hybrid working options.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Be part of a supportive team and make a real difference in client relationships.
- Qualifications: Mandarin speaker with strong communication and organisational skills.
The predicted salary is between 30000 - 48000 £ per year.
WHAT IS ON OFFER
Alfred H Knight is looking for a Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically.
Within the operations team, you will handle all client inquiries and communicate with clients professionally, accurately, and efficiently. To be successful, you must have excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities. The ability to identify and solve problems is vital, you must also be able to work independently and prioritise tasks.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.
We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Essential
- Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.
- Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.
- A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.
- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
- Excellent organisation with great attention to detail and accuracy.
- Ability to work under pressure and meet tight deadlines.
- A proactive approach working from own initiative.
- IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.
- Ability to meet key performance indicators.
- A team player who shows dignity and due respect for colleagues.
- Experience in Customer Service, Technical Help-Desk or Administration is advantageous.
Required Qualifications
- Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.
- Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.
Hours of work - Monday - Friday 08:30 - 17:00
Hybrid working system - 3 days office working -2 days home based.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program.
If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Please note that shortlisted candidates will be invited to an assessment day (exact date TBC).
Client Services Coordinator in Liverpool employer: Alfred H Knight Group
Alfred H Knight is an exceptional employer, offering a unique 2-year development programme for Agriculture Graduates at our UK Head Office in Prescot, Liverpool. With a strong focus on personal growth and career progression, employees benefit from hands-on experience in a dynamic work environment, exposure to international operations, and a supportive culture that values diversity and inclusion. Join us to kickstart your career in the agricultural industry while enjoying a competitive salary and comprehensive benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alfred H Knight Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alfred H Knight Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Coordinator in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alfred H Knight Group:Your cover letter is your chance to shine! Tell us why you want to work at Alfred H Knight Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alfred H Knight Group!
How to prepare for a job interview at Alfred H Knight Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
