At a Glance
- Tasks: Provide top-notch customer service and manage client inquiries in a dynamic environment.
- Company: Join Alfred H Knight, a family-owned business with a global presence.
- Benefits: Enjoy a competitive salary, pension, life assurance, and hybrid working options.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Be part of a supportive team and make a real difference in client relationships.
- Qualifications: Mandarin speaker with strong communication and organisational skills.
The predicted salary is between 30000 - 48000 £ per year.
WHAT IS ON OFFER
Alfred H Knight is looking for a Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically.
Within the operations team, you will handle all client inquiries and communicate with clients professionally, accurately, and efficiently. To be successful, you must have excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities. The ability to identify and solve problems is vital, you must also be able to work independently and prioritise tasks.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.
We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Essential
- Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.
- Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.
- A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.
- A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
- Excellent organisation with great attention to detail and accuracy.
- Ability to work under pressure and meet tight deadlines.
- A proactive approach working from own initiative.
- IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.
- Ability to meet key performance indicators.
- A team player who shows dignity and due respect for colleagues.
- Experience in Customer Service, Technical Help-Desk or Administration is advantageous.
Required Qualifications
- Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.
- Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.
Hours of work - Monday - Friday 08:30 - 17:00
Hybrid working system - 3 days office working -2 days home based.
BENEFITS
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program.
If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Please note that shortlisted candidates will be invited to an assessment day in September (exact date TBC).
Client Services Coordinator in Liverpool employer: Alfred H Knight Group
Alfred H Knight is an exceptional employer, offering a unique 2-year development programme for Agriculture Graduates at our UK Head Office in Prescot, Liverpool. With a strong focus on personal growth and career progression, employees benefit from hands-on experience in a dynamic work environment, exposure to international operations, and a supportive culture that values diversity and inclusion. Join us to kickstart your career in the agricultural industry while enjoying a competitive salary and comprehensive benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Alfred H Knight. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what makes Alfred H Knight tick and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the team.
We think you need these skills to ace Client Services Coordinator in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Coordinator role. Highlight your client liaison skills and any relevant experience that shows you can communicate effectively, both verbally and in writing.
Show Off Your Organisation Skills:Since this role requires excellent time management and organisation, give examples of how you've successfully managed multiple tasks or projects in the past. We want to see that you can handle pressure and meet tight deadlines!
Demonstrate Your Problem-Solving Ability:In your application, include instances where you've identified and solved problems. This will show us that you can think on your feet and take initiative, which is crucial for this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Alfred H Knight!
How to prepare for a job interview at Alfred H Knight Group
✨Know Your Client Services Inside Out
Before the interview, make sure you understand what client services mean for Alfred H Knight. Familiarise yourself with their operations and how they interact with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Mandarin Skills
Since this role requires Mandarin speaking, practice your language skills before the interview. Be prepared to answer questions in Mandarin or even conduct part of the interview in the language. This will highlight your capability and confidence in communicating effectively with clients.
✨Demonstrate Problem-Solving Abilities
Think of specific examples from your past experiences where you've successfully solved client issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can bring this skill to the team.
✨Prepare Questions That Show Your Interest
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company culture, team dynamics, or how success is measured in the role. It shows that you're engaged and serious about wanting to join their team.
