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- Tasks: Maximise sales and provide exceptional customer service at Harrods.
- Company: Join Dunhill, a luxury brand known for its quality and elegance.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a prestigious brand and make a real impact in luxury retail.
- Qualifications: Retail experience, especially in luxury goods, and strong communication skills required.
- Other info: Opportunity to engage with key decision-makers during the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
To maximize sales revenue within the Dunhill concession at Harrods while building a strong client base and providing an exceptional level of customer service that sets the highest benchmark for the luxury retail industry. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.
Sales:
- Achieve individual sales and KPIs targets set by Store Manager
- Develop a client-centric culture in Store.
- Accelerate your client recruitment and increase client loyalty by animating your individual client portfolio
- Develop the potential of each product line, ensuring merchandising aligns with the Dunhill image and store objectives
- Assist in coordinating in-store promotional events
- Develop relationships with Harrods personal shopper team to create new sales opportunities
Customer Service:
- Exceed customer expectations by providing innovative, exceptional service
- Follow a forward-thinking approach to anticipate and address customer needs, capturing customer data and analysing results
- Maintain stock in optimal condition
- Handle exchanges and special requests
- Develop and maintain good internal communication with other Dunhill stores and functions
- Effectively and efficiently handle customer complaints in line with company policy
Administration:
- Accurately follow all systems and procedures in accordance with Company's policies
- Ensure all forms and procedures are used correctly, following through to completion
Communication:
- Utilize all available forms of communication to ensure collaboration
- Stay informed of all company communications
Experience and Skills:
- Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (hospitality)
- Strong understanding of the luxury market and its nuances
- Sound product knowledge, ideally with experience selling high-value goods
- Proficiency in using POS systems and retail inventory management software
- Basic understanding of CRM systems
- Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels
- Articulate and well-mannered, with a polished and professional personal presentation
- Strong interpersonal skills and the ability to build rapport with customers quickly and effectively
- Ability to represent the Alfred Dunhill brand effectively and with confidence
- Well-versed at working both independently and as part of a team
- Confident handling customer complaints and resolving issues professionally and efficiently
- Ability to work under pressure and meet deadlines
- Proactive and solution-oriented approach to problem-solving
- Strong organizational and time management skills
What makes our group different?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
Your journey with us:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: You will be invited to a Group Assessment Centre Final stage interview with the Hiring Manager.
Discover Dunhill:
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Sales Consultant - Harrods employer: Alfred Dunhill
Contact Detail:
Alfred Dunhill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - Harrods
✨Tip Number 1
Familiarise yourself with the Dunhill brand and its values. Understanding their luxury market positioning and customer expectations will help you articulate how you can contribute to their success during interviews.
✨Tip Number 2
Network with current or former employees of Dunhill or Harrods. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've exceeded sales targets or provided exceptional customer service in previous roles. Tailoring your experiences to align with the job description will make a strong impression.
✨Tip Number 4
Demonstrate your understanding of CRM systems and retail inventory management software. Being able to speak confidently about these tools will show that you're ready to hit the ground running in this role.
We think you need these skills to ace Sales Consultant - Harrods
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Consultant position at Harrods. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your commitment to exceptional customer service. Use specific examples from your past experiences to demonstrate how you can exceed customer expectations and contribute to the Dunhill brand.
Highlight Relevant Experience: In your CV, emphasise any previous experience in retail, particularly within the luxury goods sector. Include achievements related to sales targets, client relationship building, and customer service excellence to make your application stand out.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and professional language, and consider including examples of how you've successfully interacted with diverse customers or resolved complaints.
How to prepare for a job interview at Alfred Dunhill
✨Understand the Luxury Market
Familiarise yourself with the luxury retail sector, particularly the nuances of the Dunhill brand. Be prepared to discuss how you can leverage your knowledge to enhance customer experiences and drive sales.
✨Showcase Your Customer Service Skills
Prepare examples of how you've exceeded customer expectations in previous roles. Highlight your ability to handle complaints professionally and efficiently, as this is crucial for maintaining the high standards expected at Harrods.
✨Demonstrate Your Sales Acumen
Be ready to discuss your past sales achievements and how you met or exceeded KPIs. Think about specific strategies you've used to build client relationships and increase loyalty, as these will be key in your role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since communication is vital in this role, ensure you can engage with diverse individuals and convey your ideas effectively during the interview.
