At a Glance
- Tasks: Coordinate client engagement programmes and support sales initiatives in a creative environment.
- Company: Alfred Dunhill, a luxury brand with a rich heritage since 1893.
- Benefits: Join a diverse team that values freedom, loyalty, and personal growth.
- Other info: Opportunity to connect with key decision-makers and grow your career.
- Why this job: Make a real impact in luxury client relations and innovative activations.
- Qualifications: Strong commercial focus and experience in CRM or client engagement.
The predicted salary is between 50000 - 70000 € per year.
Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.
HOW WILL YOU MAKE AN IMPACT?
Working closely with Retail teams, Regional Markets, Marketing, Digital and the Client Relations Centre, the role coordinates CRM communications, supports Sales Associate clienteling initiatives and delivers client engagement programmes including VIC events, gifting, trunk shows and partnerships.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
The role also supports the coordination of global client activations across markets, ensuring alignment with Maison priorities, client engagement objectives and luxury service standards. The role contributes to the development of scalable clienteling frameworks, CRM best practices and engagement strategies to ensure a consistent and elevated client experience across markets. The role will also support elevated client experiences and engage directly with clients and external partners where appropriate.
Key Accountabilities:
- Client Engagement & Activations
- CRM & Clienteling
- Reporting, Insights & Performance Management
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Manager
Global Client & CRM Manager in London employer: Alfred Dunhill Limited
Alfred Dunhill is an exceptional employer that champions creativity and innovation, offering a dynamic work environment where employees can thrive. With a strong commitment to personal and professional growth, the company provides ample opportunities for career advancement while fostering a culture of diversity, empathy, and collaboration. Located in a prestigious setting, employees enjoy the unique advantage of being part of a luxury brand that values both tradition and modernity, ensuring a rewarding and meaningful career experience.
StudySmarter Expert Advice🤫
We think this is how you could land Global Client & CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Alfred Dunhill. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for your interviews by researching the company culture and values. Show us how your commitment and drive align with our mission to create unique luxuries for men.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you can contribute to client engagement and CRM strategies. We want to hear your innovative ideas!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you're serious about joining our team.
We think you need these skills to ace Global Client & CRM Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how your commitment and drive align with our values at Alfred Dunhill. Make it personal and relatable!
Tailor Your CV:Don’t just send a generic CV! Take the time to tailor it to the Global Client & CRM Manager role. Highlight your relevant experience in client engagement and CRM strategies that resonate with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your achievements and skills. Avoid fluff and focus on what makes you a great fit for us.
Apply Through Our Website:Make sure to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Alfred Dunhill Limited
✨Know Your Stuff
Before the interview, dive deep into Alfred Dunhill's history and values. Understand their commitment to luxury and client engagement. This will help you connect your experience with their mission and show that you're genuinely interested in the brand.
✨Showcase Your Creativity
Since the role thrives in a creative environment, come prepared with examples of innovative client engagement strategies you've implemented in the past. Think about how you can bring fresh ideas to their CRM communications and client events.
✨Align with Their Values
Familiarise yourself with the company's core values like empathy, curiosity, and integrity. Be ready to discuss how these resonate with you and how you've demonstrated them in your previous roles. This will show that you're not just a fit for the job, but for the company culture too.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about their current client engagement initiatives or how they measure success in client activations. This shows your interest in the role and helps you gauge if it's the right fit for you.
