At a Glance
- Tasks: Greet and assist guests, manage calls, and ensure exceptional service.
- Company: Join Richemont, a leader in luxury with a commitment to quality and innovation.
- Benefits: Gain experience in a prestigious environment with opportunities for personal growth.
- Other info: Enjoy a supportive culture that fosters empathy and integrity.
- Why this job: Be part of a dynamic team that values diversity and creativity.
- Qualifications: Experience as a receptionist, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
HOW WILL YOU MAKE AN IMPACT?
- Guest Services & Hospitality: Greet, host, and assist members and guests, including bedroom introductions, drinks service, and concierge. Actively upsell bedrooms and promote Club areas.
- Communication & Information Management: Professionally manage all incoming calls, handle restaurant enquiries, special requests, and guest complaints. Ensure effective communication with housekeeping and other departments, maintaining total confidentiality of member/guest profiles.
- Operational Efficiency: Manage shoe polish, pressing, and dry cleaning. Ensure all guests are accommodated to Club standards and be fully conversant with all Front of House systems, equipment, dining options, and events. Assist with meeting/private dining bookings and handle Private Screening Room enquiries.
- Compliance & Standards: Adhere to health and safety, fire, and bomb threat procedures. Take responsibility for Duty Manager tasks and F&B requests on weekend shifts. Process all financial items through POS and cross-check end-of-month billing. Attend appraisals and training, maintain punctuality, high personal presentation, and adhere to all Club policies and procedures.
- Decision Making & Challenges: Ensure exceptional customer service and guest contact. Fulfill all learning/training opportunities and maintain high work standards across all sections.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Education & Technical Skills: Good knowledge of Microsoft Word, Excel, PowerPoint, and relevant computer/IT skills. Strong organisational skills.
- Experience: Proven experience in a receptionist role, preferably in a luxury environment, dealing with high-profile guests, and maintaining exceptional customer service.
- Personal Skills: Professional demeanour, good personal presentation, attention to detail, effective communication, and ability to deal with diverse people and challenging situations.
WHAT MAKES OUR GROUP DIFFERENT?
- Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- Initial screening call with Richemont Talent Team
- Interview with the Hiring Manager
- Interview with the HR Advisor
Alfred's Receptionist (Maternity Cover FTC) in London employer: Alfred Dunhill Club Limited
Richemont is an exceptional employer that champions a culture of creativity and innovation within the luxury sector. With a commitment to employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in a supportive environment. Located in a prestigious area, our workplace fosters a sense of community and collaboration, making it an ideal setting for those seeking meaningful and rewarding employment.
Contact Details:
Alfred Dunhill Club Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Alfred's Receptionist (Maternity Cover FTC) in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Alfred's Receptionist (Maternity Cover FTC) in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Alfred Dunhill Club Limited
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Alfred Dunhill Club Limited. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
