Waiting List and Bookings Officer The Newcastle upon Tyne Hospitals NHS Foundation Trust

We are looking for a highly motivated Waiting List/Bookings Officer to work within the Radiology Department at the Freeman Hospital. Working under the supervision of the Radiology Office Manager and Radiology Team Leaders, the Waiting List/Bookings Clerks will be responsible for undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.

The post holder will act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. The post holder will also be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.

Working Hours:

Monday, Saturday & Sunday

Interview Date:

Wednesday 19 March 2025

19 Hours 30 Minutes/Week

The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.

The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.

Key Responsibilities:

1. To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
2. To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
3. To be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.
4. To work on a rotational basis covering reception duties.
5. To participate in all aspects of the administration service within Radiology.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month\’s pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

This advert closes on Sunday 9 Mar 2025.

Proud member of the Disability Confident employer scheme

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

#J-18808-Ljbffr