Ward Clerk in Newcastle upon Tyne

Job Summary

Do you enjoy interacting with the general public? Do you possess excellent IT skills and have a good working knowledge of hospital computer systems? Are you a flexible team player who enjoys working in a busy environment? If so, why not join us on Ward 20? We are a well-established, busy dynamic ward with a highly motivated and supportive team. We specialise in ophthalmology and maxillo‑facial conditions, and we also take many patients from other specialties. We have a 22‑bedded in‑patient ward and also a 12‑24 bedded day‑case ward.

For further information, or to arrange an informal visit, please contact Sister Caroline Dunn on direct dial tel. no. 0191 2825520 (Mon to Fri).

• Interview Date: 18 December 2025
• Hours: 37 hours 30 minutes/week

Main duties of the job

This is a key role within the team involving all aspects of administrative work from reception/telephone duties to preparation of patient documentation for admission, ensuring the smooth running of the service. You will benefit from working in a supportive environment, attending regular staff meetings with the opportunity for development. It is a busy ward and you will have many opportunities for in‑house and trust.

Job responsibilities

• Provide and maintain efficient and effective administrative support to the Ward Sister/Charge Nurse and multidisciplinary team.
• Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
• Ensure case notes, investigations, X‑rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
• Ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc.) and that the PAS system is up to date and accurate.

Person Specification

Essential

• NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 – 9 (A – C), including English Language, or equivalent level qualification or relevant experience.

Desirable

• Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent.

Skills & Abilities

• Basic IT skills.
• Ability to communicate with members of the public and healthcare providers.
• Able to work effectively alone or as part of the multidisciplinary team.
• Effective organisation and time management skills.

Knowledge & Experience

Desirable

• Previous experience working within the NHS.
• Knowledge of the eRecord, Mermaid, Casis, ERA and/or Tracking systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address: Royal Victoria Infirmary, 317 02 Royal Victoria Infirmary, NE1 4LP
Employer\’s website: https://careers.nuth.nhs.uk/why-us

Job details

Date posted: 24 November 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 a year
Contract: Permanent
Working pattern: Full‑time
Reference number: 317‑2025‑48‑03‑DR
Job location: Royal Victoria Infirmary, NE1 4LP