Receptionist/ Office Support in Newcastle upon Tyne

Job Summary

As part of the administration team at the Centre for Life you will support NHS and Private Patients accessing our specialised Fertility services. You will work closely with a range of different professionals - having regular contact with Managers, Consultants, Nursing staff, the Laboratory team and many more, therefore the ability to develop and maintain professional relationships is required.

Interview Date: 23rd January 2026

Hours: 25.5 hours/week – hours to be discussed at interview

You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

This role focuses on providing administrative support in line with 18‑week pathways from the point of receiving referrals into the service, ensuring we have all necessary information for the patients, through to scheduling patients for treatment and any follow‑ups beyond.

You can expect to develop a rapport with patients as they attend several appointments; therefore excellent communication is essential to achieve a high standard of customer service.

The successful candidate will work as part of our small administration team of approximately 15 members of staff who are based within a busy and dynamic working environment.

We welcome individuals who enjoy working as a team, supporting each other and gaining a good understanding of what services the Centre provides as well as developing close working relationships with the admin and clinical teams.

About Us

As a flexible‑working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under \'Documents to download\' or \'Supporting documents\'.

For further information on the Newcastle upon Tyne Hospitals NHS Foundation Trust please visit the Careers page on the Newcastle Hospitals website.

Details

Date posted: 05 January 2026

Pay scheme: Agenda for change

Band: 2

Salary: £24,465 a year pro rata

Contract: Permanent

Working pattern: Part‑time

Reference number: 317-2026-02-01-DR

Job locations: Newcastle Fertility Centre, 317 07 Northern Genetics Service, NE1 4EP

Job Responsibilities

A typical work day will include (but is not limited to):

• Welcoming patients into the department - checking them in for their appointments and processing any following appointments.
• Taking phone calls from patients and health care professionals - dealing with enquiries and sharing information with the clinical teams.
• Making appointments and keeping records of referrals into the department.
• Upkeep of shared mailboxes to ensure enquiries are dealt with in a timely and appropriate manner.
• Maintaining 18‑week pathway standards.
• Computer competence is of great importance as we continue to work towards Paperlite and maintaining electronic patient records and databases.
• Providing an effective reception and administrative service to the Fertility Centre, dealing with patients in person and by telephone, appointment booking and data input.
• Supporting office staff in other general administrative duties.
• Supporting an efficient administrative and clerical service, as a member of a multi‑disciplinary team.
• Receiving and distributing items from the goods entrance and appropriate sites.

Please note: you will be exposed to potentially upsetting information, particularly relating to unsuccessful treatment cycles and miscarriages.

Person Specification – Essential

• Keyboard and data entry skills.
• Good organisational and communication skills.
• Basic numeracy skills.
• Previous experience working within the NHS.
• Previous administration and clerical experience.
• GCSE or NVQ level 2 standard of education or equivalent qualification/experience, including English language.

Person Specification – Desirable

• Knowledge of medical terminology.
• Working knowledge of outpatient reception area, PAS and NHS medical records.
• Data entry experience.
• ECDL computer qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it is necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address: Newcastle Fertility Centre, 317 07 Northern Genetics Service, NE1 4EP

Employer website: https://careers.nuth.nhs.uk/why-us