Administration Team Lead in Newcastle upon Tyne

Job Title

Administration Team Lead

Employer

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Job Summary

We are looking for two enthusiastic, highly motivated and forward-thinking individuals to undertake two separate Senior Clinical Administrator/Team Lead roles, one for the Connective Tissue Disease Team and the other for the General Rheumatology/Metabolic Bone Team in the Department of Rheumatology at the Freeman Hospital, part of the Newcastle upon Tyne Hospitals NHS Foundation Trust.

Both administrative roles, based within Rheumatology, involve working closely with medical and nursing staff. The post holders will be responsible for the organisation of secretarial support to the consultants, junior medical staff and other clinical staff within the consultant team and for the supervision of established teams to include carrying out annual appraisals and supporting in the recruitment of any additional Band 3 Clinical Administrators.

The post holders must be able to work independently and follow the policies and procedures for the department. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work. Previous experience as a medical secretary/clinical administrator is essential for these roles.

Responsibilities

• Supervise a team of secretarial staff to provide secretarial support to a team of Consultants, Junior Medical Staff and other clinical staff within their team, including Clinical Nurse Specialists and Clinical Lead Pharmacists.
• Prioritise workload to ensure that the team provide a professional service to all concerned in a timely manner.
• Undertake the proof‑reading of letters generated using voice recognition as well as the audio‑typing of ad hoc tapes.
• Deal with all telephone enquiries promptly and efficiently and support the Rheumatology Advice Line.
• Communicate with patients regarding appointments and admissions at the request of medical staff and liaise with various nursing teams and staff in MSU Outpatients and Rheumatology Day Unit.
• Flexible to undertake ad hoc duties as required to support the needs of the service.
• Cover admin posts Trust wide as required.

Person Specification – Essential

• Experience, equivalent to NVQ level 4, of working as part of a wider administrative team.
• Experience of healthcare (patient related) administrative procedures.
• Experience providing secretary and administrative support.
• Knowledge of and ability to work effectively with a multi‑speciality outpatients department.
• Understanding of patient\’s confidentiality issues and the Data Protection Act 1998.
• Good customer care skills.
• Capability of managing / liaising within a multi-disciplinary team.
• Strong organisational and time management skills with the ability to work effectively to tight deadlines.
• Excellent communication skills both verbal and written.
• Strong IT skills.
• Ability to lead and motivate staff.

Person Specification – Desirable

• Previous NHS experience.
• Experience as a medical secretary.
• Knowledge and experience of NHS procedures and policies.
• Good knowledge of patient NHS systems.

Working pattern

Full-time

Contract

Permanent

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Pay scheme

Agenda for change

Reference number

317-2025-44-17-DR-VA1

Date posted

27 November 2025

Job locations

• Freeman Hospital
• 317 01 Freeman Hospital
• NE1 4LP

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Address: Freeman Hospital, 317 01 Freeman Hospital, NE1 4LP

Website: https://careers.nuth.nhs.uk/why-us