Clerk/Receptionist

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Job Summary

The Plastics and Reconstructive Surgery Department is based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK. The department is excited to be able to offer the opportunity for a reliable, hardworking and motivated clerk/receptionist to join the Plastic Surgery Outpatient team.

Working Times

• 7.5 hours/day on Monday and Tuesday. Exact start and finish times can be discussed prior to starting.
• 37.5 hours/week – Monday to Friday 09:00 to 17:00.
• Interview Date: Wednesday 04 February 2026.

Main Duties of the Job

You will work with the current outpatient staff carrying out duties which will include providing a full range of reception and clerical duties for patients, relatives, and carers in a pleasant, effective and efficient manner. This will include scheduling appointments, working on reception, coordinating patients\’ paperwork for clinics and dealing with patient telephone queries amongst other general office duties within the wider Plastic Surgery Outpatients Department. Your focus will be working in our Plastic Surgery Laser Suite as our main clerk/receptionist for this team. There will be a mixture of patients receiving laser treatment via the NHS and some patients who will be self‑paying. You will be supporting the clinical Laser team including taking payments for self‑pay patients.

About Us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. With around 2 million contacts with patients every year, we deliver care from Royal Victoria Infirmary (RVI), Freeman Hospital, Newcastle Dental Hospital, Cramlington Manor Walks, Urgent treatment centres, Newcastle Fertility Centre, Northern Centre for Cancer Care – North Cumbria, Northern Genetics Service. These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.

Details

• Date posted: 02 January 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year per annum
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 317-2025-48-035
• Job location: Royal Victoria Infirmary, 317 02 Royal Victoria Infirmary, NE1 4LP

Job Responsibilities

• Performs reception duties in designated area.
• Deal with telephone enquiries promptly.
• Supports an efficient administration and clerical service, as a member of a multi‑disciplinary team.

Person Specification

Knowledge

• Understanding of confidentiality issues.

Essential Skills

• Good IT skills, including MS Office software.
• Good communication skills – written, verbal and telephone.

Desirable Experience

• Previous experience working in the NHS.
• Previous administration and clerical experience.

Essential Qualifications

• Good standard of English, at GCSE or equivalent level (minimum 4 GCSE Level A‑C including English Language or equivalent).

Desirable Qualifications

• ECDL computer qualification or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address: Royal Victoria Infirmary, 317 02 Royal Victoria Infirmary, NE1 4LP

Employer’s website: https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Staff Benefits

Please see attached information on what Staff Benefits we have to offer at our Trust under \”Documents to download\” or \”Supporting documents\”.