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For Companies At a Glance
- Tasks: Provide first and second line desktop support to users across the Trust.
- Company: Join the Newcastle upon Tyne Hospitals NHS Foundation Trust, a leader in innovative healthcare.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that impacts patient care through technology.
- Qualifications: Minimum of 5 GCSEs including ICT, Maths, and English required.
- Other info: This is a permanent role with opportunities for career progression.
Overview
Apprentice Desktop Support Officer role at Alfianni Online – Artist Netwerk. This position is within the Trust IT Department and supports delivery of high-quality IT Support Services to the Trust.
We are looking for motivated, proactive individuals with a patient focus to join the Desktop Support Team. The role involves providing second and third-line support to end users and requires strong listening and communication skills, the ability to work under pressure and to deadlines, and ongoing skill development to support a large user base.
You will be a Band 2 during the apprenticeship (18 months) with progression to Band 3 upon successful completion.
Job Details
- Interview Date: 2 October 2025
- Hours: 37 hours 30 minutes per week
- Location: Regent Point, 317 Regent Point, NE3 3HD
Main Duties
- Provide first and second line desktop support to users across a complex IT infrastructure (over 15,000 desktop PCs/Laptops and 16,000 staff).
- Assist the Senior Desktop Support Officers to diagnose and repair PCs, laptops, peripherals and applications.
- Install, configure and upgrade desktops and peripherals for the Trust and supported third-party organisations.
- Maintain up-to-date IT records and asset management; maintain knowledge of hardware used within the Trust.
- Provide basic end-user familiarisation with PC hardware and peripherals during installations or upgrades.
- Assess PC locations for health and safety before installation; be flexible to support multiple sites including community sites.
Eligibility for Apprenticeship
You must meet the apprenticeship criteria to undertake the role, including:
- Have the right to work and remain in the UK; have lived in the UK for at least 3 years.
- Provide original evidence of required English and Maths qualifications.
- Not be engaged in other funded training or education; no visa sponsorship during/end of apprenticeship unless eligible.
- Non-UK National applicants must meet settlement requirements for apprenticeship funding and have eligibility verified by the apprenticeship provider.
Further information can be found on the UK Government website and related guidance on criminal records checks and sponsorship as applicable.
Qualifications and Experience
- Essential: Good IT and keyboard skills; basic understanding of applications, installation and configuration; basic knowledge of Microsoft operating systems; ability to work under pressure; good time management; clear written and verbal communication; ability to work unsupervised; strong problem-solving skills.
- Desirable: Basic network knowledge; experience installing and supporting PCs and peripherals; familiarity with NHS systems and service desk operations; 1st/2nd line experience in a customer service/desktop support environment; relevant technical qualifications (e.g., GCSEs, BTEC, A-Levels, or Level 3).
Employee Information
- Salary: £24,465 to £26,598 per annum
- Contract: Permanent; Working pattern: Full-time
- Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Note: This post is subject to the Rehabilitation of Offenders Act and associated disclosures;Applicants may be required to provide a Disclosure and Barring Service check as part of the appointment process.
Applications from job seekers who require skilled worker sponsorship will be considered in line with UK Visas and Immigration guidance where applicable.
Referral and job search assistance: Referrals may increase your chances of interviewing for similar roles. For updates on new Desktop Support Officer opportunities in Rye, England, United Kingdom, please monitor the posting.
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Apprentice Desktop Support Officer employer: Alfianni Online - Artist Netwerk
Contact Detail:
Alfianni Online - Artist Netwerk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Desktop Support Officer
✨Tip Number 1
Familiarise yourself with the specific IT systems and hardware used within the Trust. Understanding the tools and technologies they employ will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a technical context. Since you'll be providing support over the phone and in person, being able to explain complex IT issues in simple terms is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues. This will highlight your capability to handle the pressures of the role.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to learn. The role requires adapting to new technologies and working across multiple sites, so demonstrating your adaptability will set you apart.
We think you need these skills to ace Apprentice Desktop Support Officer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Apprentice Desktop Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Skills: Make sure to emphasise your IT skills, particularly in desktop support, troubleshooting, and customer service. Mention any experience you have with Microsoft Operating Systems or similar technologies, as well as your ability to work under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying and your understanding of the Trust's mission. Use specific examples from your past experiences to demonstrate your problem-solving abilities and communication skills.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Alfianni Online - Artist Netwerk
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of desktop support, including basic troubleshooting for PCs and peripherals. Be prepared to discuss any relevant technical certifications or experiences you have, as this will demonstrate your capability to handle the role.
✨Demonstrate Communication Skills
Since the role involves providing support over the phone and in person, practice clear and effective communication. You might be asked to explain a technical issue to someone who isn't tech-savvy, so showcasing your ability to simplify complex information is key.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a frustrated user or troubleshooting a critical issue under pressure. Think of examples from past experiences where you successfully resolved similar challenges.
✨Research the Trust and Its Services
Familiarise yourself with The Newcastle upon Tyne Hospitals NHS Foundation Trust and its services. Understanding their mission and the technology they use can help you tailor your responses and show genuine interest in the role.