Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle inquiries with a smile.
- Company: Join Alfa Leisureplex Group, a leading employee-owned hotel and travel company in the UK.
- Benefits: Enjoy bi-annual dividends, training funding, discounts, and free meals during shifts.
- Why this job: Be part of a friendly team, make lasting impressions, and grow in the hospitality industry.
- Qualifications: Customer service experience, strong organisational skills, and a passion for hospitality are essential.
- Other info: Work 35-40 hours weekly, with an hourly rate of £12.60, regardless of age.
Alfa Holiday Group has an opportunity for a Hotel Receptionist to join the team at the Regina Hotel, Torquay.
Hotel Receptionist working hours:
As a Hotel Receptionist you will work circa 30-40 hours per week, including weekends with an hourly rate of £12.60, regardless of age!
Hotel Receptionist Responsibilities:
As a Hotel Receptionist you will report to the Head Receptionist or Hotel Management and will be part of the central hub of the hotel operation, where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience where the word no does not exist. Your tasks will include checking guests in and out; dealing with general enquires and varied administrative tasks, from allocating rooming lists to processing invoices and occasionally serving drinks in the bar throughout the day. This is a diverse role which includes professionally handling reception enquiries and being empathetic towards our guests.
Benefits of being an employee owner:
- Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE in 2024)
- Funding for any relevant training courses to aid your development
- Job Security – our employee-owned status provides better job security, as we can\’t be sold to another company
- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Fantastic discounts on our holidays and hotel stays
- Employee assistance programme – Health Assured
- Length of service rewards
- Free employee meals whilst on duty
- Build your pension – we have a pension scheme in place that the Company contributes towards
- Reward and engagement programs
Our ideal candidate:
Essential Skills:
- Experience in a similar role
- Strong communication skills
- Excellent customer service skills with a friendly demeanour
- Being extremely well organised and computer literate
- Flexible and able to keep calm under pressure, even in challenging situations
- Empathy towards individual needs and being a problem solver
Desirable Skills:
- Experience in a similar role
- Knowledge of the travel, tourism and hospitality industry
- Passion for the industry
The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.
Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.
You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.
If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Receptionist
#J-18808-Ljbffr
Hotel Receptionist employer: Alfa Travel
Contact Detail:
Alfa Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and amenities offered at The Regina Hotel. This knowledge will not only help you answer guest inquiries confidently but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This can help you prepare for handling various guest situations, showcasing your empathy and problem-solving abilities when it matters most.
✨Tip Number 3
Research common software used in hotel management and reception tasks. Being familiar with these tools can give you an edge, as it shows your readiness to adapt quickly to the hotel's operational systems.
✨Tip Number 4
Network with current or former employees of Alfa Leisureplex Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills like organisation, empathy, and problem-solving, as these are crucial for a Hotel Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific experiences that demonstrate your ability to handle inquiries and manage administrative tasks effectively.
Highlight Relevant Skills: In your application, clearly outline your strong organisational and computer skills. Provide examples of how you've remained calm under pressure in past roles, as this is essential for the position.
Show Enthusiasm for the Role: Convey your enthusiasm for working at The Regina Hotel and being part of the Alfa Leisureplex Group. Mention any knowledge you have about their mission and values, and how you align with them.
How to prepare for a job interview at Alfa Travel
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for guests in previous roles. This will demonstrate your empathy and problem-solving skills.
✨Familiarise Yourself with the Hotel
Before the interview, research The Regina Hotel and the Alfa Leisureplex Group. Understand their values, services, and what makes them unique. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, such as checking guests in and out while handling inquiries. You might even want to share specific tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle pressure and unexpected situations. Think about past experiences where you had to remain calm and collected, and be prepared to explain your thought process during those times.
