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- Tasks: Manage relationships with hotel partners and ensure guest satisfaction.
- Company: Join Alfa Leisureplex, a respected employee-owned travel group in the UK.
- Benefits: Enjoy competitive pay, training funding, job security, and fantastic holiday discounts.
- Why this job: Be part of a growing team that values its people and offers exciting career development.
- Qualifications: Experience in a similar role is beneficial; strong communication and negotiation skills are essential.
- Other info: Office-based role with flexible hours and opportunities for social media engagement.
The predicted salary is between 24000 - 32000 £ per year.
Alfa Leisureplex Group has an exciting opportunity for a Hotel Relationship Executiveto join the teambased at our Central Office, Buckshaw Village, Chorley.
The Alfa Leisureplex Group is one of the UK\’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK\’s only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high quality memorable holidays for our guests.
Leisureplex Hotels own and operate 24 hotels in the UK\’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.
You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.
About the job
The Hotel Relationships Executive plays a critical role in managing and enhancing our relationships with hotel partners across the Alfa Travel portfolio. You will be responsible for maintaining strong, collaborative relationships with hotels in order to meet the needs and expectations of our customers. This will involve monitoring and collating customer feedback and site visits if required.,
As the main point of contact for our hotel partners, you will handle operational coordination, including additional room requests and providing rooming lists to ensure a welcoming feel on arrival. Through strategic relationship management and a deep understanding of customer expectations, you will ensure our guests enjoy comfortable, well-managed accommodation that enhance their holiday.
This role requires close collaboration across multiple departments, in particular with Reservations, Sales and Marketing. You will also be responsible for re-viewing competitor offerings and industry trends to refine our hotel offering over time and identify any new partner hotels
This role will be office based in Buckshaw Village and you will be required to work 37.5 hours over 5 days. Specific days to be discussed during interview, as a 7 day per week business we would require some weekend work, however open to discussion with flexibility on start and finish times. The salary for this role is £28,000 per annum.
Benefits of being an employee owner:
- Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 full time 2024)
- Funding for any relevant training courses to aid your development
- Job Security – our employee-owned status provides better job security, as we can\’t be sold to another company
- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Annual salary reviews
- Fantastic discounts on our holidays and hotel stays
- Employee assistance programme – Health Assured
- Length of service rewards
- Build your pension – we have a pension scheme in place that the Company contributes towards
- Free onsite parking
- Team building events
- Reward and engagement programs
As Hotel Relationship Executive, you will be responsible for:
Hotel Partner Management:
- Develop and maintain strong working relationships with key hotel partners across the UK.
- Act as the main contact for all hotel-related operational matters, including extra room. requests and managing the distribution of rooming lists.
- Monitor hotel performance using customer feedback, driver reports, and service level data, ensuring consistently high standards.
- Work with hotel partners to resolve operational issues swiftly and effectively.
- Work with hotel partners and our traffic department to communicate coach ETA, planned meal times and correct driver details.
- Work with hotel partners to ensure all health and safety/liability documents are up to date and signed.
- Obtain quotes on an ad-hoc basis from hotel partners for group quotes.
- Administer the annual contracts with hotel partners.
Supplier Development:
- Identify and evaluate potential new hotel partners to enhance and expand the Alfa Travel programme.
- Build and maintain a comprehensive knowledge base of hotel options across all Alfa destinations.
- Work closely with the UK Product Manager to ensure hotels align with tour themes and customer profiles.
- Ensure hotel-related content (including descriptions and images) is accurately reflected in brochures, online listings, and other marketing channels.
- Visit partner hotels to build on relationships and solve service issues
Other responsibilities:
- Support social media engagement where required, especially concerning customer inquiries related to accommodations.
- Attend relevant industry exhibitions and networking events to represent Alfa Travel and identify new opportunities.
- Maintain up-to-date knowledge of business systems used for product, reservation, and itinerary management.
- Maintain all hotel fact files for our own Leisureplex hotels and partner hotels
- Develop negotiating skills for reviewing yearly contracts
Skills and experience:
- Experience in a similar role would be beneficial
- Ability to negotiate
- Organised with excellent communication skills
- Industry experience would be an advantage as well as good geographical knowledge
If you feel you have the necessary skills and experience to be a successful Hotel Relationship Executive, click \’apply\’ today. We would love to hear from you!
Hotel Relationship Executive employer: Alfa Leisureplex Group
Contact Detail:
Alfa Leisureplex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Relationship Executive
✨Tip Number 1
Familiarise yourself with the Alfa Leisureplex Group and its brands. Understanding our mission and values will help you align your approach when discussing how you can enhance hotel relationships, showing that you're genuinely interested in contributing to our goals.
✨Tip Number 2
Network within the travel and hospitality industry. Attend relevant events or exhibitions where you can meet potential colleagues or partners. Building connections can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your negotiation skills. Since the role involves managing contracts and relationships with hotel partners, being able to negotiate effectively will be crucial. Consider role-playing scenarios with friends or colleagues to practice.
✨Tip Number 4
Stay updated on industry trends and competitor offerings. This knowledge will not only help you in discussions during the interview but also demonstrate your proactive approach to enhancing our hotel partnerships.
We think you need these skills to ace Hotel Relationship Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in relationship management, customer service, and any previous roles in the hospitality or travel industry. Use keywords from the job description to align your skills with what Alfa Leisureplex Group is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific examples of how you've successfully managed relationships in previous positions and how you can contribute to Alfa Leisureplex Group's mission.
Showcase Your Communication Skills: Since the role requires excellent communication skills, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated with partners or customers in the past.
Highlight Your Organisational Skills: The position involves managing multiple hotel partnerships and operational tasks. In your application, provide examples of how you've successfully organised projects or managed relationships, demonstrating your ability to handle the responsibilities of the Hotel Relationship Executive role.
How to prepare for a job interview at Alfa Leisureplex Group
✨Research the Company
Before your interview, take some time to learn about Alfa Leisureplex Group and its brands. Understanding their mission, values, and recent developments will help you tailor your responses and show genuine interest in the role.
✨Prepare for Relationship Management Questions
As a Hotel Relationship Executive, you'll need to demonstrate your ability to build and maintain relationships. Be ready to discuss your past experiences in managing partnerships and how you resolved any challenges that arose.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously, particularly in a customer-focused environment.
✨Demonstrate Industry Knowledge
Having a good understanding of the travel and hospitality industry will set you apart. Be prepared to discuss current trends, competitor offerings, and how they might impact Alfa Leisureplex Group's hotel partnerships.