Service Business Development Manager

Alfa Laval UK & I are looking for a Service Business Development Manager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build careers too.

About the job

Working within the Marine Division in the UK & Ireland sales company, you are responsible for business success & growth in marine service. You achieve success by managing & nurturing your accounts to deliver products and services our customers prefer to their alternatives, as well as profitability for us.

This role is home-based with frequent travelling to customer sites.

The successful candidate will be performing the following tasks as part of their role. Due to the wide range of products and solutions that are offered by Alfa Laval, the exact nature of the tasks within the role will be varied:

Key tasks:

• Conduct thorough analysis of installed equipment to identify spare parts sales opportunities across the customer base.

• Research market dynamics and monitor competitor activities to assess potential for spare parts business growth.

• Build and actively manage a sales pipeline focusing on spare parts opportunities within existing and new accounts.

• Make regular field visits to customers to understand their spare parts requirements and maintenance schedules.

• Establish and maintain strong relationships with procurement teams.

• Participate in industry events and trade shows to expand professional network and identify new business opportunities.

• Create and deliver compelling value-based presentations to customers.

• Use digital tools and CRM systems to track customer interactions and sales activities.

• Collaborate with technical teams and business units to identify potential improvements in spare parts offerings.

• Create and implement new initiatives to increase business leads and market penetration.

• Work closely with the commercial team to understand maintenance managers\’ needs and develop targeted solutions.

• Build strong relationships with customer purchasing and procurement departments to streamline parts ordering processes.

• Analyse pricing strategies and profit margins to ensure sustainable business growth.

• Monitor and enforce environmentally conscious practices in spare parts management.

Who you are

You are a customer-focused sales professional who brings a strong track record in B2B service business development, with a commitment to sustainable business practices. You combine natural business hunting abilities with sharp commercial acumen, excelling at identifying and pursuing new opportunities while maintaining excellent communication and networking skills. You are a proactive relationship builder who enjoys frequent customer interactions and field visits, with proven ability to build and maintain strong professional networks. You have an innovative mindset paired with exceptional analytical capabilities to develop and implement new business initiatives that align with sustainability goals. With strong digital competencies, you leverage modern tools and platforms to enhance business processes and customer engagement. You are both a collaborative team player, working seamlessly across departments and business units, and a strategic thinker with demonstrated experience in leading cross-functional initiatives through sound decision-making.

What you know

To succeed in this position, you have:

• A high level of B2B sales knowledge within the marine environment with proven sales performance.
• Experience with spares part sales is an advantage.
• Excellent English written and verbal communication is a pre-requisite.
• A high level of digital competence, not only with Microsoft Office programs, but also with other communication and collaboration tools.
• Commercial or Merchant Marine industry knowledge or experience is an advantage, as is knowledge of equipment relevant to the marine industry.

Assessment practicalities

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate\’s fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment game. Playing the games is mandatory.

What we offer you

• Holiday entitlement of 25 days + Bank holidays
• Simply Health – Health cash plan available to enter worth over £2500 annually
• Life Assurance – 4X annual salary when you remain in the pension
• Training and Career Development potential

For more information, please contact

Ezgi Sezen, Marine Service Manager UK & Ireland, ezgi.sezen@alfalaval.com

Tanja Sukaj, Talent Acquisition Partner, tanja.sukaj@alfalaval.com

This role will remain open until a suitable candidate is selected.

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