Service Manager UK & Ireland in Camberley

Alfa Laval UK&I is looking for a Service Division Manager. Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

Within the Alfa Laval UK & Ireland organization, this role will be responsible for strategically leading and transforming the Service Organisation. In this position, you will define the long‑term strategy, establish the organisational structure, and ensure we are positioned to serve our customers effectively while delivering an exceptional customer experience from our head office in Camberley, Surrey.

This role places a strong emphasis on driving organisational transformation, shifting the team toward a modern, proactive, and digitally enabled service model. A key focus will be strengthening customer centricity at every level and supports sustainable growth.

• Develop and implement the service business strategy aligned to our Divisional business plans and the Sales company strategy.
• Drive sales and business development through the implementation of sales plans within the agreed operating budgets.
• Manage service operations including the oversight of service centres and field service organisation.
• Be an active part of the UK&I management team.
• Develop, motivate and coach direct reports to secure the development of relevant competencies in the organisation, and be a leader of leaders.
• Plan and distribute the resources to optimise results, use the synergies to improve the overall performance.
• Leading change management to ensure adoption of new systems, tools and drive standardisation and efficiency projects.
• Ensure safety remains at the top of the organisation priorities.

You bring exceptional communication, organisational, and collaboration skills, paired with high energy, creativity, and a passion for innovation. You are naturally curious about the business and committed to strengthening our digital acumen. Your background reflects:

• Strong leadership presence and a willingness to address challenges head‑on.
• A transformational leadership style that inspires teams to perform at their best.
• The ability to assess complex situations quickly and make sound, timely decisions.
• Flexibility and adaptability in navigating unforeseen circumstances and evolving processes.
• Strategic thinking and the capability to develop long‑term, forward‑looking plans.
• A highly analytical, data‑driven approach with strong process orientation.

• Bachelor’s degree in Business Administration, Engineering, Operations or similar discipline.
• 10+ Years experience in Business management in a matrix environment.
• Experience leading complex teams with enough depth of responsibility.
• Proven success on business transformation, sales and growth leadership.
• Willingness and ability to travel domestically and internationally.

Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including: Holiday entitlement of 25 days +