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- Tasks: Lead a dynamic customer service team and drive operational excellence.
- Company: Join Alfa Laval, a pioneering tech company with a 140-year-old start-up culture.
- Benefits: Enjoy 25 days holiday, health cash plan, life assurance, and hybrid working.
- Why this job: Make a positive impact while developing your career in a collaborative environment.
- Qualifications: Experience in customer service leadership and a passion for enhancing customer loyalty.
- Other info: Embrace diversity and innovation while shaping a resourceful future.
The predicted salary is between 36000 - 60000 £ per year.
Alfa Laval UK&I is looking for a Customer Service Team Manager. Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As Customer Service Manager, you will lead and develop a high‑performing customer support and claims handling team, ensuring operational excellence, cultural alignment, and continuous improvement whilst engaging cross‑functionally with Sales, Service Operations and Finance.
Who You Are
- A passion for our customers and desire to continuously build their loyalty through a positive experience.
- Experience leading a customer service or support function, ideally with exposure to order‑to‑cash and claims handling.
- Strong capability in service process improvement, journey optimisation, and continuous improvement methodologies.
- Ability to use data insights to drive decisions and prioritisation.
- A leadership style that builds trust, engagement, and empowerment within the team.
- Collaborative mindset with the ability to work cross‑functionally to improve service flow and customer outcomes.
Key Tasks
- Elaborate the annual plan with the high priorities for the team based on Local Sales Strategy and Targets.
- Monitor and follow up on the backlog and invoicing.
- Execute the account receivable plan through the customer support team.
- Coordinate order logistics with the Alfa Laval factories according to customer contract requirements.
- Coordinate with Finance for payment management and backlog follow‑up.
- Lead the Customer Service team, providing direction and ensuring they are performing in accordance with the plan.
- Develop, motivate and coach direct reports to secure the development of relevant competencies.
What We Can Offer
- Holiday entitlement of 25 days + Bank holidays.
- Simply Health – Health cash plan available to enter worth over £2500 annually.
- Life Assurance – 4X annual salary when you remain in the pension.
- Training and Career Development potential.
- Cycle to work scheme.
- Hybrid working, 3 in office and 2 from home.
Our Commitment to Integrity
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory. As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK.
Contact
For more information, please contact.
Application Deadline
Applications for this role will be reviewed week commencing 9th of February with the application date closing shortly after. Please apply immediately to avoid missing the deadline.
Customer Service Manager in Camberley employer: Alfa Laval
Contact Detail:
Alfa Laval Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Camberley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Alfa Laval through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios. Think about how you'd handle them and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your leadership style! During interviews, highlight how you've built trust and engagement in your previous teams. We love hearing about your coaching and development strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at Alfa Laval.
We think you need these skills to ace Customer Service Manager in Camberley
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for customer service in your application. We want to see how you can build loyalty and create positive experiences for our customers.
Highlight Your Experience: Don’t forget to showcase your experience leading a customer service team. We’re looking for someone who has a solid background in order-to-cash processes and claims handling, so let us know what you've done!
Data-Driven Decisions: We love candidates who can use data insights to drive decisions. In your application, mention any examples where you've used data to improve service processes or customer outcomes.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at Alfa Laval
✨Know the Company Inside Out
Before your interview, take some time to research Alfa Laval UK&I. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated and developed your team members to achieve operational excellence.
✨Be Data-Driven
Since the role involves using data insights for decision-making, be ready to discuss how you've used data in previous roles. Bring specific examples of how data analysis led to improved customer service outcomes or process optimisations.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your fit for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think about scenarios where you've improved service processes or handled customer claims effectively.
