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- Tasks: Lead and transform the Service Organisation, driving strategy and enhancing customer experience.
- Company: Join Alfa Laval, a pioneering tech company with a 140-year-old start-up culture.
- Benefits: Enjoy 25 days holiday, competitive salary, and opportunities for personal growth.
- Why this job: Make a positive impact while shaping a sustainable future in vital industries.
- Qualifications: 10+ years in business management with strong leadership and strategic thinking skills.
- Other info: Dynamic role with opportunities for international travel and career advancement.
The predicted salary is between 48000 - 72000 £ per year.
Alfa Laval UK&I is looking for a Service Division Manager. Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources.
Within the Alfa Laval UK & Ireland organization, this role will be responsible for strategically leading and transforming the Service Organisation. In this position, you will define the long-term strategy, establish the organisational structure, and ensure we are positioned to serve our customers effectively while delivering an exceptional customer experience from our head office in Camberley, Surrey.
This role places a strong emphasis on driving organisational transformation, shifting the team toward a modern, proactive, and digitally enabled service model. A key focus will be strengthening customer centricity at every level and supports sustainable growth.
Key Tasks & Responsibilities:- Develop and implement the service business strategy aligned to our Divisional business plans and the Sales company strategy.
- Drive sales and business development through the implementation of sales plans within the agreed operating budgets.
- Manage service operations including the oversight of service centres and field service organisation.
- Be an active part of the UK&I management team.
- Develop, motivate and coach direct reports to secure the development of relevant competencies in the organisation, and be a leader of leaders.
- Plan and distribute the resources to optimise results, use the synergies to improve the overall performance.
- Leading change management to ensure adoption of new systems, tools and drive standardisation and efficiency projects.
- Ensure safety remains at the top of the organisation priorities.
You bring exceptional communication, organizational, and collaboration skills, paired with high energy, creativity, and a passion for innovation. You are naturally curious about the business and committed to strengthening our digital acumen. Your background reflects:
- Strong leadership presence and a willingness to address challenges head-on.
- A transformational leadership style that inspires teams to perform at their best.
- The ability to assess complex situations quickly and make sound, timely decisions.
- Flexibility and adaptability in navigating unforeseen circumstances and evolving processes.
- Strategic thinking and the capability to develop long-term, forward-looking plans.
- A highly analytical, data-driven approach with strong process orientation.
- Bachelor’s degree in Business Administration, Engineering, Operations or similar discipline.
- 10+ years experience in Business management in a matrix environment.
- Experience leading complex teams with enough depth of responsibility.
- Proven success on business transformation, sales and growth leadership.
- Willingness and ability to travel domestically and internationally.
Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including: Holiday entitlement of 25 days +
Service Manager UK & Ireland in Camberley employer: Alfa Laval Corporate AB
Contact Detail:
Alfa Laval Corporate AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager UK & Ireland in Camberley
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Service Manager UK & Ireland in Camberley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your leadership experience and any relevant achievements that align with Alfa Laval's focus on innovation and customer-centricity.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how your background in business management can drive transformation within the service organisation.
Showcase Your Skills: Don’t forget to showcase your exceptional communication and organisational skills. Mention specific examples where you've led teams or managed complex projects successfully, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Alfa Laval Corporate AB
✨Know Your Stuff
Before the interview, dive deep into Alfa Laval's mission and values. Understand their service model and how it aligns with their business strategy. This will help you articulate how your experience in business management and transformation can contribute to their goals.
✨Showcase Your Leadership Style
Be ready to discuss your transformational leadership style. Prepare examples of how you've inspired teams to overcome challenges and achieve results. Highlight your ability to assess complex situations and make timely decisions, as this is crucial for the Service Manager role.
✨Emphasise Customer Centricity
Since the role focuses on strengthening customer centricity, think of specific instances where you've improved customer experiences or driven sales through exceptional service. Share how you plan to implement a proactive, digitally enabled service model that enhances customer satisfaction.
✨Prepare for Change Management Questions
Expect questions about your experience with change management. Be prepared to discuss how you've led teams through transitions, adopted new systems, and standardised processes. Show your flexibility and adaptability in navigating unforeseen circumstances, which is key for this position.