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- Tasks: Manage key accounts, ensuring exceptional customer experiences and driving satisfaction.
- Company: Dynamic multi-national software vendor based in London.
- Benefits: Competitive salary up to £80K, OTE, and comprehensive benefits.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a visionary company and make a real impact in customer success.
- Qualifications: 5+ years in account management, ideally with SaaS and enterprise customers.
The predicted salary is between 70000 - 80000 £ per year.
A multi-national Business Intelligence (BI) and Corporate Performance Management (CPM) software vendor based in London is seeking a Strategic Account Manager for our enterprise customers. You'll be owning the end-to-end experience of a few of our highly strategic customers, driving satisfaction and outcomes for the customer leading to renewals, expansion, and advocacy for our solutions. These customers will be within the FMCG and Manufacturing sectors where we are experiencing significant and consistent growth.
Who we are looking for...
We are looking for people who will work hand in hand with the customer to optimise the experience they have with the internal platform. A passion for serving the customer in a professional, fair and meaningful fashion, making sure that their engagement is truly exceptional. Importantly, you will need to be able to build strong and lasting relationships with the customer and in doing so be able to translate the needs of the customer into valuable outcomes for them.
What you will do:
- Key point of contact for around 15-20 customers
- Manage resources with the customers to optimise time and costs for both parties
- Understand the customer solution landscape and identify possible opportunities for solution growth
- Match customer needs with product functionality to deliver optimal outcomes both in terms of product usage and customer experience
- Co-ordinate all post sales activity including onboarding, product training, support and all other processes
- Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Maintain a consistent and ongoing level of communication with the customer at a senior level around all aspects of the company, people, solutions and support
- Work with Customer Marketing to enable alignment with ongoing activities including events, analyst communications and publicity
What you will bring:
- 5+ years customer success/account management for a B2B company, ideally SaaS
- Experience working with enterprise customers
- FMCG and Manufacturing experience preferred
- Ability to run multiple sales and engagement cycles
- Either Business Intelligence, ERP or CPM experience preferred
You will be proactive in spotting opportunities and challenges within the customer. A brilliant communicator, emotionally intelligent and empathetic to customer opportunities. Enthusiastic about just about everything customer related. You will be able to see the big picture but still drill into the detail. Analytical both numerically and from a business value standpoint. You need to be committed to excellence in everything you do as part of a team. Most of all, you need to be passionate and motivated.
In return for your ability and skills, you can expect a competitive salary up to £80K (DOE) + OTE + Benefits; this is an opportunity to join a fast-growing visionary company at the forefront of its market, so please apply now!
Account Manager employer: Alfa IT Recruitment
Contact Detail:
Alfa IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a meeting or a demo with potential employers. This is your chance to showcase how you can optimise customer experiences and drive satisfaction.
✨Tip Number 3
Be proactive! Research the companies you're interested in and reach out directly. Share insights on how you can help them grow their customer relationships and improve outcomes. It shows initiative and passion!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Your next big opportunity could be just a click away!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer success and account management, especially within the FMCG and Manufacturing sectors. We want to see how your skills align with our needs!
Showcase Your Communication Skills: As a key point of contact for our customers, your ability to communicate effectively is crucial. Use your application to demonstrate your communication style and how you've built strong relationships in previous roles. We love seeing examples of your engagement with clients!
Highlight Your Analytical Mindset: We’re looking for someone who can spot opportunities and challenges. In your application, share specific instances where you’ve used your analytical skills to drive customer satisfaction or improve processes. Show us how you think strategically!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Alfa IT Recruitment
✨Know Your Customers
Before the interview, research the company’s key customers in the FMCG and Manufacturing sectors. Understand their needs and challenges, and think about how you can help optimise their experience with the platform. This will show your potential employer that you’re proactive and customer-focused.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is crucial. Prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss how you’ve maintained ongoing communication and provided feedback to improve services. This will highlight your ability to build lasting relationships.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you analyse customer engagement and identify opportunities for growth. Bring examples of how your analytical skills have led to successful outcomes in previous roles. This will illustrate your capability to see the big picture while also focusing on the details.
✨Emphasise Your Passion for Customer Success
During the interview, convey your enthusiasm for serving customers and driving their success. Share stories that reflect your commitment to excellence and your motivation to go above and beyond for clients. This will resonate well with the hiring team looking for someone who truly cares about customer satisfaction.