At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a top-notch customer experience.
- Company: Join the UK's only employee-owned travel group with a strong reputation.
- Benefits: Earn £13.45/hour, enjoy discounts, training funding, and job security.
- Other info: Flexible hours, supportive environment, and opportunities for growth in a dynamic industry.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Strong communication and customer service skills; experience preferred but not essential.
The predicted salary is between 13 - 13 £ per hour.
Alfa Holiday Group has an opportunity for a Hotel Receptionist to join the team at The Royal Norfolk, Bognor Regis.
Hotel Receptionist working hours: As a Hotel Receptionist you will work between 13 and 19 hours per week, including weekends with an hourly rate of £13.45, regardless of age! As part time, you will work 2-3 days a week.
Hotel Receptionist Responsibilities:
- Report to the Head Receptionist or Hotel Management.
- Be part of the central hub of the hotel operation, where first impressions are everything.
- Responsible for setting the tone for the hotel, delivering a first-class customer experience.
- Check guests in and out; deal with general enquiries and varied administrative tasks.
- Allocate rooming lists, process invoices, and occasionally serve drinks in the bar throughout the day.
- Professionally handle reception enquiries and be empathetic towards our guests.
Benefits of being an employee owner:
- Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE last year).
- Funding for any relevant training courses to aid your development.
- Job Security – our employee-owned status provides better job security.
- Support and continuous development opportunities.
- Competitive occupational sick pay scheme.
- Fantastic discounts on our holidays and hotel stays.
- Employee assistance programme - Health Assured.
- Length of service rewards.
- Free employee meals whilst on duty.
- Build your pension – we have a pension scheme in place that the Company contributes towards.
- Reward and engagement programs.
Our ideal candidate:
Essential Skills:
- Experience in a similar role.
- Strong communication skills.
- Excellent customer service skills with a friendly demeanour.
- Being extremely well organised and computer literate.
- Flexible and able to keep calm under pressure.
- Empathy towards individual needs and being a problem solver.
Desirable Skills:
- Experience in a similar role.
- Knowledge of the travel, tourism and hospitality industry.
- Passion for the industry.
The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests. Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers. You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.
If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Receptionist role, we’d love to hear from you!
Hotel Receptionist - Part Time in Bognor Regis employer: Alfa Holidays
Alfa HolidayGroup is an exceptional employer that values its employees through an employee-owned structure, offering free accommodation and a supportive work culture. With a strong focus on professional development, including training and CPC courses, we provide our Coach Tour Drivers with ample opportunities for growth while ensuring a rewarding experience in beautiful resort destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Part Time in Bognor Regis
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Alfa Holidays and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hotel Receptionist - Part Time in Bognor Regis
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Alfa Holidays that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Alfa Holidays.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Alfa Holidays get a sense of who you are beyond your experience!
How to prepare for a job interview at Alfa Holidays
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Alfa Holidays and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
