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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a top-notch experience.
- Company: Join Alfa Holiday Group, a respected employee-owned travel company with a vibrant culture.
- Benefits: Enjoy competitive pay, training funding, job security, and fantastic holiday discounts.
- Why this job: Make lasting memories for guests while developing your skills in a dynamic environment.
- Qualifications: Strong communication and customer service skills; experience in hospitality is a plus.
- Other info: Join us during an exciting growth phase with excellent career development opportunities.
The predicted salary is between 10 - 15 £ per hour.
Alfa Holiday Group has an opportunity for a Hotel Receptionist to join the team at the Regina Hotel, Torquay.
Working Hours
As a Hotel Receptionist you will work circa 30-40 hours per week, including weekends with an hourly rate of £12.60, regardless of age!
Responsibilities
As a Hotel Receptionist you will report to the Head Receptionist or Hotel Management and will be part of the central hub of the hotel operation, where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first‑class customer experience where the word no does not exist. Your tasks will include:
- Checking guests in and out
- Dealing with general enquiries
- Varied administrative tasks, from allocating rooming lists to processing invoices
- Occasionally serving drinks in the bar throughout the day
This is a diverse role that includes professionally handling reception enquiries and being empathetic towards our guests.
Benefits Of Being An Employee Owner
- Bi‑annual tax‑free dividend due to our employee‑owned status (circa £1,500 FTE in 2024)
- Funding for any relevant training courses to aid your development
- Job security – our employee‑owned status provides better job security, as we can’t be sold to another company
- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Fantastic discounts on our holidays and hotel stays
- Employee assistance programme – Health Assured
- Length of service rewards
- Free employee meals whilst on duty
- Build your pension – we have a pension scheme in place that the Company contributes towards
- Reward and engagement programs
Our Ideal Candidate
Essential Skills:
- Experience in a similar role
- Strong communication skills
- Excellent customer service skills with a friendly demeanour
- Being extremely well organised and computer literate
- Flexible and able to keep calm under pressure, even in challenging situations
- Empathy towards individual needs and being a problem solver
Desirable Skills
- Experience in a similar role
- Knowledge of the travel, tourism and hospitality industry
- Passion for the industry
The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee‑owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests. Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all‑year‑round occupancies due to our sister brands, plus our links to other coach operators and group organisers. You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee‑owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.
If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Receptionist role, click apply today. We love to hear from you!
Hotel Receptionist in Torquay employer: Alfa Holiday Group
Contact Detail:
Alfa Holiday Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Torquay
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can provide them with top-notch recommendations and make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are with various situations, the better you'll be at delivering that first-class customer experience we all strive for.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your friendly demeanour shine through. A warm smile and a positive attitude can go a long way in making a lasting impression during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our fantastic team at Alfa Holiday Group!
We think you need these skills to ace Hotel Receptionist in Torquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and positive vibe you’d bring to our team. Don’t be afraid to show us why you’re passionate about hospitality.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or similar roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on those examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Remember, first impressions matter, even in writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Alfa Holiday Group
✨Know the Hotel Inside Out
Before your interview, take some time to research the Regina Hotel and Alfa Holiday Group. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle the diverse needs of guests effectively.
✨Practice Common Interview Questions
Anticipate questions related to your experience in hospitality, your organisational skills, and how you manage stress. Practising your responses can help you articulate your thoughts clearly during the interview, making a great impression on the hiring team.
✨Dress the Part
First impressions matter, especially in a role that sets the tone for the hotel. Dress smartly and professionally for your interview. This shows respect for the opportunity and aligns with the image of the hotel as a welcoming and high-quality establishment.
