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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a top-notch experience.
- Company: Join Alfa Holiday Group, a respected employee-owned travel company with a fun culture.
- Benefits: Enjoy competitive pay, training funding, job security, and fantastic holiday discounts.
- Why this job: Make lasting memories for guests while developing your skills in a vibrant environment.
- Qualifications: Strong communication and customer service skills; experience in hospitality is a plus.
- Other info: Flexible shifts, supportive team, and great career growth opportunities await you!
The predicted salary is between 10 - 15 £ per hour.
Alfa Holiday Group has an opportunity for a Hotel Receptionist to join the team at the Imperial Hotel, Ilfracombe.
Working Hours
As a Hotel Receptionist you will work 35 hours per week, including weekends on a varied shift pattern of either 7am to 2pm or 2pm to 9pm, with an hourly rate of £12.60.
Responsibilities
As a Hotel Receptionist you will report to the Head Receptionist and you will be part of the central hub of the hotel operation, where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience where the word no does not exist. Your tasks will include:
- Checking guests in and out
- Dealing with general enquiries
- Varied administrative tasks, from allocating rooming lists to processing invoices
- Occasionally serving drinks in the bar throughout the day
This is a diverse role which includes professionally handling all enquiries and being empathetic towards our guests.
Benefits Of Being An Employee Owner
- Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE last year)
- Funding for any relevant training courses to aid your development
- Job Security - our employee-owned status provides better job security, as we can't be sold to another company
- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Fantastic discounts on our holidays and hotel stays
- Employee assistance programme - Health Assured
- Length of service rewards
- Free employee meals whilst on duty
- Build your pension - we have a pension scheme in place that the Company contributes towards
- Reward and engagement programs
Our Ideal Candidate
Essential Skills:
- Experience in a similar role
- Strong communication skills
- Excellent customer service skills with a friendly demeanour
- Being extremely well organised and computer literate
- Flexible and able to keep calm under pressure, even in challenging situations
- Empathy towards individual needs and being a problem solver
Desirable Skills:
- Experience in a similar role
- Knowledge of the travel, tourism and hospitality industry
- Passion for the industry
The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests. Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers. You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.
If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Receptionist role click apply today.
Hotel Receptionist employer: Alfa Holiday Group
Contact Detail:
Alfa Holiday Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the company! Research Alfa Holiday Group and the Imperial Hotel. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Hotel Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation with a smile.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of the Alfa Holiday Group family. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and positive vibe that you’d bring to our team. Don’t be afraid to show us why you’re passionate about hospitality.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or similar roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alfa Holiday Group
✨Know the Company Inside Out
Before your interview, take some time to research Alfa Holiday Group and the Imperial Hotel. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a challenging situation. Highlighting these moments will demonstrate your ability to deliver a first-class customer experience.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing multiple tasks, and your organisational skills. Practising your responses will help you feel more confident during the interview. Remember, they want to see how you handle pressure and your problem-solving abilities.
✨Dress the Part and Be Personable
First impressions matter, especially in hospitality. Dress smartly and maintain a friendly demeanour throughout the interview. Smile, make eye contact, and be yourself! Showing your personality can help convey your passion for the role and your fit within the team.
