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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a fantastic experience.
- Company: Join the UK's only employee-owned travel group with a strong reputation.
- Benefits: Enjoy competitive pay, training support, discounts on holidays, and free meals at work.
- Why this job: Make a real difference in guests' holidays while developing your skills in hospitality.
- Qualifications: Strong communication and customer service skills; experience in a similar role is a plus.
- Other info: Dynamic work environment with opportunities for growth and employee ownership.
The predicted salary is between 10 - 15 £ per hour.
Alfa Holiday Group has an opportunity for a Hotel Receptionist to join the team under new hotel management, at the Cavendish Hotel, Exmouth.
Working Hours: circa 35 hours per week, including weekends. Hourly rate of £12.60, regardless of age.
Responsibilities: As a Hotel Receptionist you will report to the Head Receptionist or Hotel Management and will be part of the central hub of the hotel operation, where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience where the word no does not exist. Your tasks will include checking guests in and out; dealing with general enquiries and varied administrative tasks, from allocating rooming lists to processing invoices and occasionally serving drinks in the bar throughout the day. This is a diverse role which includes professionally handling reception enquiries and being empathetic towards our guests.
Benefits:
- Funding for any relevant training courses to aid your development
- Job Security - our employee-owned status provides better job security
- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Fantastic discounts on our holidays and hotel stays
- Employee assistance programme - Health Assured
- Length of service rewards
- Free employee meals whilst on duty
- Build your pension - we have a pension scheme in place that the Company contributes towards
- Reward and engagement programs
Our Ideal Candidate:
Essential Skills:
- Experience in a similar role
- Strong communication skills
- Excellent customer service skills with a friendly demeanour
- Being extremely well organised and computer literate
- Flexible and able to keep calm under pressure, even in challenging situations
- Empathy towards individual needs and being a problem solver
Desirable Skills:
- Experience in a similar role
- Knowledge of the travel, tourism and hospitality industry
- Passion for the industry
If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Receptionist role click 'apply' today. We’d love to hear from you!
Hotel Receptionist in Exmouth employer: Alfa Holiday Group
Contact Detail:
Alfa Holiday Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Exmouth
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Role-play common reception scenarios with friends or family. This will help you feel more confident and prepared to handle any situation that comes your way during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look professional and approachable when you go for interviews or meet potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Alfa Holiday Group. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel Receptionist in Exmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and positive personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for customer service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We’re looking for candidates who can demonstrate their skills in a similar role, so connect your past experiences to what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alfa Holiday Group
✨Know the Hotel Inside Out
Before your interview, take some time to research the Cavendish Hotel and the Alfa Holiday Group. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to deliver that first-class customer experience they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing multiple tasks, and your organisational skills. Practising your responses can help you feel more confident and articulate during the interview, making a great impression on the hiring team.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you understand the importance of presentation in the hotel industry and are serious about the role.
