At a Glance
- Tasks: Ensure timely dispatch of journeys and monitor staff performance.
- Company: Join a leading minicab service known for exceptional customer care.
- Benefits: Top pay rates, convenient location, and growth opportunities.
- Other info: Immediate start available; flexible and professional work environment.
- Why this job: Be part of a dynamic team delivering outstanding service in London.
- Qualifications: Over 1 year of experience and proficiency in dispatch systems required.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Leading Minicab and Executive Service Team in London! We are a well‑established minicab and executive service based in London, operating an extensive fleet across Greater London and the surrounding counties. Our company completes over 2,000 to 3,000 jobs every week, and we’re expanding rapidly.
We are currently seeking EXPERIENCED, flexible, reliable, punctual, professional, and customer‑oriented Minicab CONTROLLERS / Coordinators & Dispatch professionals to join our team.
About Us
We are a highly regarded minicab firm known for our exceptional service and commitment to our customers. As we continue to grow, we need dedicated individuals who can help us maintain our high standards and contribute to our success.
Minicab Controller / Coordinator Main Duties
- Ensure timely dispatch of journeys.
- Liaise with the Head Controller daily.
- Monitor staff performance, improve call stats, and reduce drop call figures.
- Handle interactions with customers and colleagues in a professional and courteous manner.
Requirements
- Over 1 year of experience in a similar role is ESSENTIAL.
- Proficiency in using the CORDIC & AUTOCAB dispatching system.
- Excellent English communication skills and a good telephone manner.
- Reliability and punctuality are a must.
- A strong team player with a positive attitude.
- Comprehensive knowledge of London is crucial.
Why Join Us?
We offer the best rates of pay in the industry. Our aim is to consistently deliver customer service excellence in the communities we serve. We have ambitious growth plans and require a team of qualified individuals who share our passion for outstanding service.
Location Benefits
We are conveniently located near overground and underground stations as well as main bus routes. Parking is available for staff members.
Interested in Joining Our Team?
Please email us if you are interested in this position.
Experience & Employment Details
- Experience: Required
- Languages: English – Advanced
- Employment: Full‑time
- Starting time: Immediate start!
About Alfa Cars
Alfa Cars Transport Logistics LTD is a licensed private hire operator providing reliable minicab services across London. We serve private, corporate, and contract clients, with a strong focus on safety, reliability, and excellent customer service.
Experienced MINICAB CONTROLLERS / CO-ORDINATORS Required employer: Alfa Cars
Alfa Cars Transport Logistics LTD is an exceptional employer, offering competitive pay rates and a supportive work culture that prioritises customer service excellence. Located conveniently in London with easy access to public transport, we provide our employees with opportunities for professional growth and development as we expand our operations. Join our dedicated team of Minicab Controllers and be part of a company that values reliability, punctuality, and a positive attitude.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced MINICAB CONTROLLERS / CO-ORDINATORS Required
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Alfa Cars.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Alfa Cars. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Experienced MINICAB CONTROLLERS / CO-ORDINATORS Required
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Alfa Cars, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Alfa Cars and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Alfa Cars. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Alfa Cars
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Alfa Cars.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Alfa Cars.
