At a Glance
- Tasks: Manage key loan servicing relationships and ensure compliance with governance frameworks.
- Company: Fast-growing specialist lender based in Manchester with a collaborative culture.
- Benefits: Competitive salary, private medical insurance, hybrid working, and generous holiday allowance.
- Other info: Opportunity for career growth and involvement in exciting company events.
- Why this job: Own a pivotal role in shaping governance and performance oversight in a dynamic environment.
- Qualifications: Experience in managing complex external relationships within regulated financial services.
The predicted salary is between 70000 - 75000 € per year.
ALF Financial Services have been retained exclusively to recruit for a newly created role with a well-established, fast-growing specialist lender based in Manchester. This is a genuine opportunity to own something from the ground up, reporting to the Operations Director. The business has built strong external funding and servicing relationships that are central to its growth strategy.
This role exists to take full ownership of those relationships, managing governance, performance oversight, contractual compliance, and day-to-day operational alignment with key external partners. It's not a sales role; it's a senior oversight and relationship stewardship position, working closely with executive leadership internally and at partner level.
What's on offer:
- £70,000 – £75,000 depending on experience
- Discretionary annual bonus
- Private Medical Insurance
- 25 days holiday + bank holidays (with option to buy 3 more)
- Enhanced maternity and paternity pay
- Hybrid working — Manchester-based office, minimum 2–3 days per week
- Life Assurance
- Regular company and team social events
What the role covers:
- Acting as the primary point of contact and escalation for key loan servicing and funding relationships
- Owning governance frameworks meeting cadence, reporting, performance reviews, and audit activity
- Monitoring partner performance against SLAs and contractual commitments, and holding partners to account where needed
- Managing contractual obligations, change requests, and commercial decisions across partnership agreements
- Working with Finance to monitor funding flows and ensure alignment to business plans
- Maintaining key documentation including servicer manuals, delegated authorities, and policies
What we're looking for:
The client has an open mind on background; what matters is that you can operate with credibility at a senior level, manage complex external relationships, and understand how regulated financial services environments work. You might come from loan servicing, mortgage operations, outsourcing management, compliance, or a broader relationship/governance role within financial services. If you've managed third-party relationships in a regulated lending environment and understand the commercial and operational stakes involved, we'd like to hear from you. Specific experience in bridging, development finance, or buy-to-let is useful but absolutely not essential.
For a confidential, initial conversation about the role – please contact Gavin Reynolds at ALF Recruit.
Loan Servicing & Governance Manager in Manchester employer: ALF Recruit
ALF Financial Services is an exceptional employer, offering a unique opportunity for the Loan Servicing & Governance Manager to shape and influence key external relationships within a fast-growing specialist lending environment in Manchester. With a strong focus on employee well-being, the company provides competitive salaries, generous holiday allowances, and a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development through regular engagement with executive leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Loan Servicing & Governance Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience in loan servicing or governance. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their governance frameworks and performance metrics. This will show that you’re not just interested in the role but also in how you can contribute to their success.
✨Tip Number 3
Practice your relationship management skills! Think of examples from your past experiences where you’ve successfully managed complex external relationships. Be ready to share these stories during interviews to demonstrate your credibility.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities in the financial services space.
We think you need these skills to ace Loan Servicing & Governance Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Loan Servicing & Governance Manager role. Highlight your experience in managing complex external relationships and any relevant governance frameworks you've worked with. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've successfully managed partnerships or overseen governance in previous roles. Let us know what excites you about joining StudySmarter!
Showcase Relevant Experience:When filling out your application, be sure to emphasise any experience you have in regulated financial services environments. Whether it's loan servicing, compliance, or relationship management, we want to see how your background aligns with our needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at ALF Recruit
✨Know Your Stuff
Make sure you understand the ins and outs of loan servicing and governance. Brush up on relevant regulations and frameworks, as well as the specific SLAs and contractual obligations that might come up in conversation. This will show that you're not just familiar with the role but genuinely interested in it.
✨Showcase Your Relationship Skills
Since this role is all about managing external relationships, be ready to share examples of how you've successfully navigated complex partnerships in the past. Highlight your communication style and how you handle conflicts or challenges with partners. This will demonstrate your capability to operate at a senior level.
✨Prepare Questions
Interviews are a two-way street, so prepare insightful questions about the company's growth strategy and how they envision the Loan Servicing & Governance Manager contributing to it. This shows that you're thinking critically about the role and how you can add value from day one.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The company is looking for someone who can fit into their culture and work closely with executive leadership. Being authentic will help you connect better with the interviewers and leave a lasting impression.
