At a Glance
- Tasks: Manage lending cases from start to finish, ensuring top-notch customer service.
- Company: Established financial services firm known for tailored solutions and client excellence.
- Benefits: Competitive salary, perks from Day 1, healthcare options, and generous holiday allowance.
- Other info: Opportunity for career growth in a collaborative culture.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in banking or commercial finance with strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
An exciting opportunity has arisen within a well-established, independent financial services business for an experienced Commercial Lending Case Manager. This is a pivotal role at the heart of a high-performing team, offering the chance to make a real impact in a fast-paced, client-focused environment. Our client is a large, independent business-to-business finance broker operating across a diverse portfolio of commercial finance products. Their offering spans commercial mortgages, asset finance, company buyouts, refinancing solutions, and more. Renowned for tailored financial solutions and consistently high service standards, they have built a strong market reputation through a dynamic, collaborative culture and an unwavering commitment to client excellence.
What’s on offer:
- Salary: £40,000 - £45,000 DOE
- Perkbox discounts, cashback & rewards (Day 1)
- Life assurance (3x salary)
- Employee Assistance Programme
- Royal London pension (after 3 months)
- Healthcare cash plan (post-probation)
- Private health insurance (role dependent)
- Salary sacrifice car scheme (role dependent)
- Enhanced maternity & paternity pay
- Free parking on site
- Complimentary drinks, breakfast & fruit
- 21 days holiday rising to 24 with service
- 3 additional days off over Christmas
- Up to 3 unused holiday days carried over annually
The Role:
Reporting into the wider lending team, the Commercial Lending Case Manager will take ownership of a portfolio of cases from initial enquiry through to successful completion. You will serve as the primary point of contact for both customers and professional introducers, playing a central role in driving positive outcomes and upholding the organisation’s high service standards.
Responsibilities:
- Managing a portfolio of lending cases from initial enquiry to completion.
- Acting as the primary point of contact for customers and professional introducers, maintaining regular communication and providing timely updates throughout the process.
- Building and managing strong relationships with all stakeholders to ensure high levels of customer service and satisfaction.
- Liaising with lenders, solicitors, and other relevant parties to facilitate the smooth progression of cases.
- Preparing and reviewing key documentation including debentures, deeds of priority, and title deeds.
- Conducting thorough due diligence and ensuring compliance with lending criteria and applicable regulations.
- Providing proactive relationship management support, resolving queries promptly and identifying opportunities to enhance the client experience.
- Contributing to process improvement initiatives and supporting the wider team’s success.
About you:
- Proven experience in banking, lending or commercial finance within case processing or case management capacity.
- Familiarity with debentures, deeds of priority, and title deeds is highly advantageous.
- Strong organisational skills with the ability to manage multiple cases simultaneously and to deadline.
- Exceptional communication and interpersonal skills, with a genuinely customer-focused approach.
- A track record of delivering high-level customer service and building lasting professional relationships.
- A proactive mindset, keen attention to detail, and a collaborative approach to work.
Commercial Lending Case Manager — Client-Driven, High Impact in Manchester employer: ALF Recruit
Join a dynamic and collaborative team at a leading independent financial services business, where your role as a Commercial Lending Case Manager will allow you to make a significant impact in a client-focused environment. With a strong commitment to employee well-being, the company offers competitive salaries, comprehensive benefits including private health insurance and enhanced parental leave, and ample opportunities for professional growth. Enjoy a supportive work culture that prioritises excellence and fosters lasting relationships, all while working in a fast-paced setting that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Lending Case Manager — Client-Driven, High Impact in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to client service and think of examples from your experience that showcase your skills in managing relationships and delivering results.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in banking or commercial finance makes you the perfect fit for the Commercial Lending Case Manager role. Highlight your experience with case management and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Commercial Lending Case Manager — Client-Driven, High Impact in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in banking or commercial finance, and don’t forget to showcase your customer service achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Commercial Lending Case Manager role. Share specific examples of how you've managed cases and built relationships in previous roles.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application demonstrates your exceptional communication skills. Keep your language clear and professional, but let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at ALF Recruit
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial lending and the specific products the company offers. Familiarise yourself with terms like debentures and deeds of priority, as these will likely come up in conversation.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients and stakeholders, be prepared to demonstrate your exceptional communication skills. Think of examples where you've successfully managed relationships or resolved issues for clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Prepare some real-life examples where you’ve had to manage multiple cases or navigate complex situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to client satisfaction or how they support their team in achieving high service standards.
