At a Glance
- Tasks: Deliver top-notch customer service while coordinating engineer schedules in a dynamic environment.
- Company: Join a market leader known for its supportive team culture.
- Benefits: Enjoy a competitive salary, pension, and on-site parking.
- Other info: 15-18 month contract with opportunities for skill development.
- Why this job: Gain valuable experience in customer support and scheduling with real impact.
- Qualifications: Experience in customer service or scheduling, strong communication skills required.
The predicted salary is between 26000 - 27000 € per year.
Working with a well-established Client who is a market leader in their field, I am looking for two new team members to join the frontline support team in a dual-function role combining Customer Support and Scheduling Coordination. This is a varied, fast-paced position where no two days are the same.
The Role
As a key point of contact within the business, you'll split your time between delivering outstanding customer service and managing the scheduling of our field engineers. You'll be the hub that keeps our customers happy and our operations running smoothly — ensuring the right engineer is in the right place at the right time, every time. This is a 15–18 month fixed-term contract, offering a fantastic opportunity to develop skills across two high-impact functions within a busy, supportive team environment.
What’s on offer:
- £26 - £27k
- Company pension
- On site parking
- Referral programme
What you’ll be doing:
Customer Support:
- Acting as the first point of contact for inbound customer phone calls and emails, delivering a professional and friendly service.
- Taking ownership of customer queries and technical issues, providing first-line support where possible to resolve problems quickly and reduce unnecessary engineer callouts.
- Building strong relationships with customers by understanding their needs and providing clear, practical solutions.
- Investigating and resolving customer complaints professionally, identifying root causes and recommending improvements where appropriate.
- Making proactive outbound calls to strengthen customer relationships and gather valuable feedback.
- Supporting field-based account managers with timely and accurate administrative assistance.
Scheduling Coordination:
- Managing and coordinating engineer schedules, appointments, and workloads to ensure efficient service delivery and customer satisfaction.
- Organising and maintaining engineer diaries, ensuring appointments are allocated logically and travel time is minimised.
- Prioritising urgent callouts alongside planned maintenance visits, balancing workloads across the engineer team.
- Liaising confidently with engineers, suppliers, and internal departments to ensure smooth communication and issue resolution.
- Monitoring job progress and proactively communicating updates or changes to customers and engineers.
- Maintaining accurate records and ensuring all scheduling, customer, and service information is updated correctly across systems.
What we are looking for:
- Previous experience within a customer service, scheduling, coordination, or technical support role.
- Strong organisational and time-management skills, with the ability to prioritise and manage multiple schedules and tasks simultaneously.
- Excellent verbal and written communication skills with a confident and professional telephone manner.
- A proactive, solution-focused attitude and a genuine passion for delivering exceptional customer service.
- The ability to work well under pressure in a fast-paced environment while maintaining accuracy and attention to detail.
- Confidence in coordinating engineer workloads and communicating clearly with both customers and field-based staff.
- A positive, team-oriented mindset with integrity and accountability.
Customer Support / Scheduling employer: ALF Recruit
Join a dynamic and supportive team at a leading company in the customer support and scheduling sector, where you'll have the opportunity to enhance your skills in a fast-paced environment. With a focus on employee growth, we offer a competitive salary, a company pension, and on-site parking, all while fostering a culture of collaboration and excellence. This role not only allows you to make a meaningful impact on customer satisfaction but also positions you for future career advancement within our thriving organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support / Scheduling
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed schedules or handled multiple tasks at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team!
We think you need these skills to ace Customer Support / Scheduling
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support / Scheduling role. Highlight your relevant experience in customer service and scheduling coordination, showing us how you can be the hub that keeps everything running smoothly.
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear, professional language in your application to reflect the friendly service we value at StudySmarter.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks and schedules. In your application, give examples of how you've successfully managed competing priorities in the past, showcasing your strong organisational and time-management skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our supportive team.
How to prepare for a job interview at ALF Recruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of customer support and scheduling coordination. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and engineers, be prepared to showcase your communication skills. Practice answering common questions clearly and confidently, and think of examples where you've successfully resolved customer issues or coordinated schedules.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to manage multiple tasks or resolve conflicts. Be ready to explain your thought process and how you prioritised tasks effectively.
✨Demonstrate Your Team Spirit
This position requires a positive, team-oriented mindset. Be prepared to discuss how you’ve worked collaboratively in previous roles. Highlight any experiences where you supported colleagues or contributed to a team goal, as this will show you’re a great fit for their supportive environment.
