At a Glance
- Tasks: Provide top-notch customer support and coordinate engineer schedules in a dynamic environment.
- Company: Join a market-leading business with a supportive team culture.
- Benefits: Enjoy a competitive salary, pension, on-site parking, and a referral programme.
- Other info: Great opportunity for skill development in a fast-paced setting.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Experience in customer service or scheduling, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We're recruiting on behalf of a well-established market-leading business looking to add a Customer Support & Scheduling Coordinator to their busy frontline team. This is a varied role combining customer service and engineer scheduling, perfect for someone who enjoys working in a fast-paced environment where no two days are the same. You'll be a key point of contact for customers while ensuring field engineers are scheduled efficiently to deliver an excellent service.
What's On Offer
- £26,000 – £27,000 salary
- Company pension
- On-site parking
- Referral programme
- Supportive team environment
What You'll Be Doing
- Handling customer enquiries via phone and email.
- Providing first-line support and resolving customer issues where possible.
- Building strong customer relationships and delivering outstanding service.
- Coordinating engineer diaries, appointments, and workloads.
- Prioritising urgent callouts and planned maintenance visits.
- Liaising with engineers, customers, suppliers, and internal teams.
- Keeping accurate records and providing regular updates on job progress.
What We're Looking For
- Previous experience in Customer Service, Scheduling, Coordination, Planning, or Technical Support.
- Excellent communication and organisational skills.
- Strong attention to detail and the ability to manage multiple priorities.
- A proactive, solutions-focused approach.
- Confidence working in a busy environment and communicating with both customers and field-based teams.
This is an excellent opportunity to join a successful business and develop your skills across two key operational functions.
Customer Support Advisor in Bury employer: ALF Recruit
ALF Recruit is an excellent employer that values strategic thinking and collaboration, offering a dynamic work culture in Burnley. Employees benefit from flexible working arrangements, competitive salaries, and ample opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in HR. Join us to partner with senior leaders and drive organisational change in a supportive environment.
