At a Glance
- Tasks: Manage customer accounts and provide operational support in a fast-paced digital print environment.
- Company: Join a friendly, independent group specialising in digitally printed food packaging.
- Benefits: Enjoy competitive salary, health insurance, profit share, and 24 days holiday plus bank holidays.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of a positive team culture while developing your career in a growing industry.
- Qualifications: Strong communication, organisational skills, and a passion for learning are essential.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen in our Digital Print department.
Working for an established, independent group of companies at our Kent offices, specialising in Digitally printed food packaging.
We are looking for a dedicated, hardworking member of staff to join our friendly team.
The opportunity for the right candidate is to manage existing customer accounts, providing administrative and operational support to the Sales and New Business teams, and ensuring that client requirements are fulfilled efficiently and accurately.
This role requires strong communication, organisational, and problem solving skills, as well as the ability to manage multiple priorities in a fast paced production environment.
The successful candidate will have natural customer service & personal skills, a professional attitude, strong organisational skills, and be looking to develop a career within our growing businesses.
The ideal candidate will have a passion for learning within a fast paced constantly evolving industry, and above all you will be hardworking, conscientious, and reliable.
The Job role overview is set out below; however, it is not essential for candidates to have prior experience of all duties listed, as full training will be provided.
The Primary focus of this role is the Retention and Strong Relationship Management of the Customers.
The business supplies independent & niche brands, with specialised digital packaging to enhance their brand & shelf presence in market.
The business works to short deadlines, at times under pressure to satisfy customer demands. Working from a modern office with high levels of camaraderie.
Our production team are fully trained to run each machine with a high level of skill and attention to detail, with regular communication within the department to ensure production & delivery is accurate and timely.
The working culture is always positive with an emphasis on teamwork, and support is always available.
Account Management Duties
- Manage current customer accounts and requirements.
- Liaise with customers daily via email and phone.
- Actively identify opportunities to grow business and increase sales with existing house accounts.
- Estimate and provide quotations to customers within agreed timeframes.
- Deal with customer NCRs (non-conformance reports), including investigation and resolution.
- Attend customer meetings either on-site or at customer premises.
- Liaise with external suppliers for outworking processes.
- Manage customers current artworks and process new artworks.
- Request new product samples from the design team.
- Assist the Sales and New Business Team with booking in production work.
- Book new customer orders onto internal systems, create job bags, and ensure all information is accurate.
- Provide updates to the Sales Team on repeat business.
- Liaise with repeat customers and handle any new enquiries or queries.
- Complete various customer reports on a daily, weekly, and monthly basis.
- Organise the delivery of goods with the warehouse and raise delivery notes.
- Provide assistance with processing artworks.
Other Duties
- Liaise with the planning team to ensure orders are completed efficiently.
- Order layouts and dies for production.
- Assess material sizes for pre-cutting stock to size using the guillotine.
- Enter job reconciliation data into internal systems.
- Manage incoming enquiries via the website and other internal sources.
- Cover Digital office duties during staff absence or annual leave.
- Organise the delivery of goods with the warehouse and raise delivery notes.
Candidate Requirements
- FMCG & Manufacturing experience preferred but not essential
- High attention to detail and good organisation skills
- Ambitious and eager to learn.
- Enthusiastic with a “can do” attitude
- Self-motivated & working well within a team
- Excellent problem-solving and decision-making abilities
- Proficiency in all Microsoft Office applications including Excel.
- Previous experience within Print & Packaging preferred although not essential as training will be provided.
- Ability to work efficiently to deadlines and manage time accordingly.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Terms
- Monday to Friday, 09:00 – 17:30 hours with a one-hour unpaid lunch break.
- Salary: Dependent upon experience.
- Alexir is employee owned via ‘The Alexir Employee Trust’ and as such, after 1 years’ service, the successful candidate will achieve ‘Partner’ status.
All Partners share in an annual Profit Share Dividend / Bonus.
- Health Insurance including a health care cash plan
- Holiday allowance of 24 days per annum plus all Bank Holidays
- #J-18808-Ljbffr
Account Manager in Edenbridge employer: Alexir Partnership
At Alexir, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in our modern Kent offices. As an employee-owned company, we provide unique benefits such as profit-sharing opportunities after just one year of service, comprehensive health insurance, and generous holiday allowances, all while fostering an environment that encourages personal and professional growth within the dynamic digital print industry.
