At a Glance
- Tasks: Drive growth in rare diseases by creating impactful account plans and engaging with healthcare professionals.
- Company: Join a leading pharmaceutical company committed to improving patient outcomes.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference in patients' lives while working with innovative AI tools.
- Qualifications: Experience in strategic account management and strong analytical skills required.
The predicted salary is between 45000 - 60000 £ per year.
The National Account Manager (NAM) drives sustainable business growth and better outcomes for people living with rare diseases by collaborating to deliver insight-led cross-functional account plans, and customer experiences that build trust and change behaviour. The role achieves account plan objectives through dynamic planning and prioritisation, personalised engagement, structured insight gathering, pathway optimisation projects and the orchestration of coordinated customer journeys that improve diagnosis, referral pathways and appropriate therapy uptake in a competitive environment. The NAM uses AI-enabled recommendations and tools alongside human judgement and deep healthcare system understanding to enhance customer value and business impact.
Accountabilities:
- Own Priority Account Plans: Develop and continuously refine prioritised account plans using customer insights, account performance data, AI tools and evolving healthcare system needs. Drive a shared cross-functional account agenda that aligns Medical, Market Access, Marketing and Corporate Affairs stakeholders behind the highest-value opportunities and barriers to progress.
- Drive Dynamic Segmentation and Personalised Engagement: Use customer insights, behavioural signals, stakeholder priorities and segmentation data to continuously reassess where time and effort should be invested. Combine these insights with the value proposition of our medicines to tailor communication and content to the needs and values of the customer.
- Orchestrate Coordinated Customer Experience Journeys: Own and orchestrate each customer's end-to-end journey, translating data and first-hand insight about each customer's goals, challenges and preferences into engagements that feel personal, relevant and cohesive.
- Pathway Optimisation and Behaviour Change Interventions: Supported by AI tools, identify patient/clinical pathway barriers and co-create account-specific solutions with external and internal cross-functional teams that improve patient outcomes.
- Generate, Capture and Apply Actionable Insights: Capture high-quality customer, stakeholder and healthcare system insights in an AI enabled database that informs decision-making.
Essential:
- Proven success delivering strategic account plans in complex healthcare environments.
- Ability to build trusted relationships with customers, tailor engagements, influence stakeholders and coordinate cross-functional teams.
- Strong analytical, problem-solving and decision-making skills.
- Strong understanding of the NHS, healthcare systems and stakeholder management.
- Comfortable challenging the status quo, operating in ambiguity, and managing change in competitive and launch settings.
- Proficiency with CRM platforms, account planning systems and customer insight tools.
- ABPI Code and UK pharmaceutical compliance knowledge.
- Valid licence to drive in UK.
Desirable:
- Training or experience applying behavioural science, design thinking, pathway optimisation, service improvement, population health / patient finding initiatives.
- Experience using multiple data sources to identify trends, anticipate account needs and shape future engagement strategies.
- Experience in customer experience (CX) and advanced AI-enabled omnichannel customer engagement.
- Understanding of rare disease pathways and healthcare transformation.
- Experience leading workshops, pathway improvement discussions or stakeholder working groups.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
National Account Manager - North West and Midlands Cambridge, , United Kingdom Rare Diseases Sa[...] employer: Alexion Pharma Spain S.L.
At AstraZeneca and Alexion, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the healthcare sector. Our National Account Manager role not only provides competitive salary and benefits but also presents unique opportunities for professional growth through engagement with cutting-edge AI tools and cross-functional teams, all while making a meaningful impact on the lives of patients with rare diseases in the North West and Midlands. Join us to be part of a diverse and inclusive environment where your contributions are valued and can lead to real-world change.
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We think this is how you could land National Account Manager - North West and Midlands Cambridge, , United Kingdom Rare Diseases Sa[...]
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We think you need these skills to ace National Account Manager - North West and Midlands Cambridge, , United Kingdom Rare Diseases Sa[...]
Some tips for your application 🫡
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How to prepare for a job interview at Alexion Pharma Spain S.L.
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Alexion Pharma Spain S.L. that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
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If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
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Take some time to familiarise yourself with Alexion Pharma Spain S.L.’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
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In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
