We are looking for a customer-focused candidate - previous GP experience is helpful, but not essential - to join our small team of receptionists/administrators.
Alexandra Surgery is based in the heart of Wimbledon SW19 with shops and amenities on our doorstep and less than 5 minutes walk from the train/underground station and bus routes. Parking also available.
Main duties of the job
First point of contact for patients on the phone and in person
Dealing with day to day patient correspondence/patient enquiries
Scanning/electronic filing
Liaising with hospitals
About us
Small sized gp surgery
Mature and well-established team of admin staff
Exceptionally high satisfaction rates amongst our patients
Open and un-hierarchical structure/atmosphere with regular all-staff meetings
Job responsibilities
Looking for a part-time receptionist as detailed above. Please note we will not be able to consider applications from patients who are currently registered with our surgery.
Hours are fixed 1-6:30 (22 hours a week) Tues - Friday.
Interviews: w/c 3/11/25
Person Specification
Qualifications
- Must be able to demonstrate good levels of numeracy and excellent communication skills - both written and verbal
Experience
- Previous experience in a gp surgery, or in a customer focused role helpful.
Personality
- Patient and calm.
- Kind and Polite
- Service-orientated.
- Must have good IT skills.
- Flexibility to cover morning-shifts when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-LjbffrStudySmarter Expert Advice🤫
We think this is how you could land Part-time Receptionist/Administrator Alexandra Surgery Wimbledon in City of London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Alexandra Surgery and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Alexandra Surgery and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Alexandra Surgery.
Get Familiar with Our Brand:Before applying, take some time to learn about Alexandra Surgery and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Alexandra Surgery
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Alexandra Surgery.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Alexandra Surgery will surely appreciate.
