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- Tasks: Support an amazing team to create unforgettable experiences at live events.
- Company: Join the vibrant Ally Pally team in a fun, dynamic environment.
- Benefits: Earn £13.85 per hour with flexible shifts and a lively atmosphere.
- Why this job: Be part of exciting events and meet diverse people every day.
- Qualifications: Friendly, approachable, and previous customer service experience is a plus.
- Other info: Casual role with shifts mainly during evenings and weekends.
The predicted salary is between 13 - 16 £ per hour.
A fun and varied role supporting the team to deliver great experiences across live music, live sport, exhibitions, theatre shows and Park events. A front of house role working across all areas of Ally Pally including bars, cloakroom, box office, welcome desks, VIP hospitality areas and access platforms. It is essential that you are a team player who is friendly and approachable with previous customer service experience. The hourly rate is: £13.85
Responsibilities
- Engage with Ally Pally visitors working as part of an effective visitor services team
- Support box office and ticketing operations
- Some admin duties such as logging lost property, and responding to enquiries
- Support operational teams site-wide which may include working in the East Court, Victorian Theatre, Palm Court Info Point, Cloakroom, Park and other areas
- Prepare units for opening at the start of the day/event and close down at the end of day/event
This is a casual role with shifts offered on an as and when needed basis. Please note that due to event operations, availability of shifts is often during evenings and weekends. Candidates must be over 18, and have the right to work in the UK. Applications will be shortlisted on receipt. Recruitment days are expected to take place on Monday 23 and Wednesday 25 February. Candidates must be available to attend one of these dates.
Visitor Services Assistant employer: Alexandra Palace and Park
Contact Detail:
Alexandra Palace and Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant
✨Tip Number 1
Get to know Ally Pally! Familiarise yourself with the venue, its events, and the vibe. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former staff on social media. They can give you insider tips about the role and maybe even put in a good word for you!
✨Tip Number 3
Be ready for those recruitment days! Prepare some questions to ask about the role and the team. It shows you're engaged and keen to learn more about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and know where to find the right info.
We think you need these skills to ace Visitor Services Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the friendly and approachable side of you that will engage with our visitors. Don't be afraid to show us why you'd be a great fit for the team!
Highlight Relevant Experience: Make sure to mention any previous customer service experience you've got. Whether it's working in bars, theatres, or any other front-of-house roles, we want to know how your background can help us deliver amazing experiences at Ally Pally.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to answer any questions in the job description directly, so we can see how you meet our needs!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Alexandra Palace and Park
✨Know the Venue Inside Out
Before your interview, make sure you research Ally Pally thoroughly. Familiarise yourself with its history, the types of events it hosts, and its layout. This will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about engaging with visitors, be ready to share specific examples from your previous customer service experience. Think of situations where you went above and beyond to help someone or turned a negative experience into a positive one.
✨Be a Team Player
Emphasise your ability to work well in a team. Prepare to discuss times when you collaborated with others to achieve a common goal. Highlighting your friendly and approachable nature will resonate well with the interviewers.
✨Flexibility is Key
Given that shifts are often during evenings and weekends, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the venue. This will demonstrate your commitment to the role and the team.
