At a Glance
- Tasks: Oversee ice rink operations and manage leisure staff while ensuring customer satisfaction.
- Company: Join a vibrant team dedicated to providing fun and safe leisure experiences.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Full-time role with a commitment to diversity and inclusion.
- Why this job: Be part of an exciting environment where you can make a real difference.
- Qualifications: Experience in team management and excellent customer service skills required.
The predicted salary is between 34359 - 34359 £ per year.
Part of the ice rink management team, the Duty Manager is responsible for overseeing leisure staff and operations mainly across the Ice Rink, with supervision of the Boating Lake and Pitch and Putt whilst on duty.
The successful candidate will have experience supervising or managing a team preferably gained in a leisure or retail environment alongside excellent customer service skills and the ability to resolve escalated customer queries and complaints.
A valid First Aid at Work certificate and experience operating ice machinery would be an advantage.
- Key duties and responsibilities
- Supervise the Ice Rink and Boating Lake delegating and directing duties and tasks to cover daily operations.
- Handle people management issues as and when they arise in line with company policies and procedures.
- Conduct health and safety checks prior to the ice rink opening and undertake the necessary tasks in order to secure the ice rink at the end of the day.
- Respond to and resolve customer and client enquiries, complaints and issues.
- To ensure that all requirements for ice rink clients are in place, liaising with other departments to coordinate and complete the setup of the equipment
- Coordinate crowd control during Ice Rink and Boating Lake activities and large events in order to maintain a safe environment, including ice hockey matches, private hires and during the pantomime season.
- Supervise the use of Ice Rink, Boating Lake resources and maintenance of equipment, including the Zamboni, ice edger and skate stock.
- Act as designated first aider responding to 1st aid calls, administering where appropriate and recording all accidents in line with health and safety procedures.
- This is a full-time permanent role working
39 hours per week on a rota pattern.
- The salary for this role is
- £34,359.00
The deadline for applications is 5pm Tuesday 22nd September 2026.
Please note that due to the volume of applications we are unable to provide feedback to those not shortlisted for interview.
We are committed to providing equality of opportunity and encourage job applications from people of all backgrounds.
We strive to build a diverse and inclusive workforce that is representative of our community and helps us to deliver more for our visitors.
We particularly encourage applications from candidates from ethnic minority backgrounds and candidates with disabilities.
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Ice Rink Duty Manager employer: Alexandra Palace and Park
Alexandra Palace and Park is an exceptional employer, offering a vibrant work culture where teamwork and customer service are at the heart of every event. Employees benefit from flexible working hours, opportunities for skill development in the events industry, and the unique experience of working in a historic venue that hosts a variety of live events, making each day rewarding and dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land Ice Rink Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Alexandra Palace and Park. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Alexandra Palace and Park
Don't be shy about reaching out to Alexandra Palace and Park directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ice Rink Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Alexandra Palace and Park and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Alexandra Palace and Park
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
