At a Glance
- Tasks: Manage client relationships and drive sales for luxury handcrafted games.
- Company: Award-winning luxury games design studio in Belgravia.
- Benefits: Competitive salary, annual leave, training support, and team rewards.
- Other info: Flexible hours, occasional travel, and a fun, collaborative work environment.
- Why this job: Join a passionate team and represent exquisite craftsmanship in the luxury market.
- Qualifications: 2+ years in luxury sales, excellent communication, and a proactive mindset.
Alexandra Llewellyn is an award-winning luxury games design studio in heart of Belgravia.
Since 2010, Alexandra has designed exquisite backgammon boards, poker sets, games tables and much more.
Hand-crafted in the UK by master craftspeople, our pieces are commissioned by prestigious luxury brands, well-known figures and royalty worldwide.
The Role
We are looking for a confident Sales and Client Relationships Manager to represent the amazing world of Alexandra Llewellyn and to grow with us.
As the business enters an exciting new phase, you will be the main point of contact for all clients and responsible for sales across all channels.
You will build and convert a solid pipeline, grow key strategic relationships, and represent the brand externally with authority and enthusiasm, sharing our passion and love for what we create.
As a small team, working together and helping each other is key to who we are, and an essential aspect of success in any role within the company.
- You will
- Be the first person a prospective client speaks to - picking up enquiries, responding promptly and leading meetings.
- Own each sale through to completion: receiving clients in the studio, pulling together quotes, coordinating design conversations between Alexandra and the client, and managing shipping logistics and presentation.
- Be responsible for getting sign-off on bespoke designs, handing over orders to Production and invoicing clients.
- Work closely with the whole team to make sure every bespoke order is delivered on time, flagging issues before they become problems.
- Build, nurture and manage a network of key clients and partners, always looking for new opportunities and ways to grow the business.
- Deliver immaculate customer service, understanding the client’s journey and anticipating their needs.
- Represent the brand at events, building relationships everywhere you go and positioning yourself in front of press, partners and clients alike.
- Be genuinely knowledgeable about the craftsmanship and materials behind our pieces, and a confident, credible voice for the brand.
- Produce regular pipeline updates and sales report and make sure the CRM and client dossiers are accurate and up to date.
Who you are
- A positive, energetic individual with a passion for beautiful things and craft.
- Comfortable and confident around high-profile clients and have a can-do mindset.
- Thrive working in a small business, bringing ideas to the table and getting involved.
- You have in-depth knowledge of the luxury industry and understanding of UHNW clientele.
- Organised and meticulous about data accuracy.
- You take initiative, are curious and interested in learning and developing your skills.
- A real team player, understand the power of collaboration and lead with empathy and kindness.
- You like to have fun and entertain - after all, we make games! And hosting events for clients is an important part of the role.
Requirements
- 2+ years' relevant experience within the luxury market
- A proactive, flexible self-starter with excellent organisation and time-management skills.
- Excellent verbal and written communication.
- Strong analytical and computer skills (Microsoft Office and data management). Attio CRM and Monday. com experience desirable but not essential.
- Experience working in a small design-led business and experience with bespoke - highly desired but not essential.
- Right to work in the UK is essential. We are not able to offer visa sponsorship for this role.
- Discretionary annual bonus
- 29 days annual leave (inc. Bank Holidays) + Christmas to NY closure
- Training and development support
- Regular team meals and rewards
- 9am - 5.30pm, Monday to Friday
- Occasional international travel (2-3 times per year)
- Flexibility to attend evening events, in-house and external (2-3 per month, varies)
Alexandra Llewellyn is an equal opportunities employer.
We’re committed to building a diverse and inclusive team, and we welcome applications from people of all backgrounds, identities and life experiences - including LGBTQ+ candidates and those from underrepresented groups.
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Sales & Client Relations Manager employer: Alexandra Llewellyn
Alexandra Llewellyn is an exceptional employer, offering a vibrant work culture in the heart of Belgravia where creativity and collaboration thrive. As part of a small, dedicated team, you will have the opportunity to grow your career while engaging with high-profile clients and luxury brands, all within a supportive environment that values personal development and celebrates craftsmanship. With generous benefits including 29 days of annual leave, training support, and the chance to represent the brand at exclusive events, this role promises a rewarding and fulfilling experience for those passionate about luxury design.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Client Relations Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales & Client Relations Manager at Alexandra Llewellyn, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Alexandra Llewellyn. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales & Client Relations Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales & Client Relations Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Alexandra Llewellyn:When writing your cover letter, make sure to tailor your message specifically for Alexandra Llewellyn. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Alexandra Llewellyn
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Alexandra Llewellyn that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Alexandra Llewellyn that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Alexandra Llewellyn’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
