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- Tasks: Ensure smooth hotel operations and top-notch guest satisfaction every day.
- Company: Join a vibrant hotel team dedicated to exceptional service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with chances to learn and advance.
- Why this job: Be the face of hospitality and make guests feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Responsible for the smooth and efficient running of the hotel and ensuring the highest level of guest satisfaction.
Represent the general management team in the absence of a senior manager.
Responsible for all aspects of the hotel and guest security, practicing due diligence and reporting lapses to the appropriate line manager.
Ensuring the co-ordination of the hotel team and guests in the event of a fire evacuation. Recording false alarms and communicating potential hazards.
Evaluating and resolving customer queries and problems where possible. Situations which cannot be solved should be passed to the senior management team.
Checking department rotas at the beginning of each shift to ensure that adequate staff are available to meet customer needs.
Carring out regular inspections of guest and team member areas to ensure that they are presentable and safe for the intended use.
Assist at reception as and when necessary.
Assist in the restaurant at busy times to support the existing team.
Oversee the smooth running of all events.
Oversee the cashing up and close down procedure. Ensure that the tills balance and investigate all discrepancies.
Comply with all statutory requirements regarding Food Hygiene, Health and Safety, welfare at work, and equality legislation.
Assist in the implementation of new service standards and ensure that they are maintained.
Report all emergencies and complaints using the procedure stated by the hotel.
Aware of guests’ needs at all times and make available knowledge and resources to meet these requirements.
Ensure standards of uniform and hygiene are adhered to.
Represent the hotel and department to the highest standards, ensuring that every guest is treated with utmost respect and spoken to in a polite and courteous manner.
There will be some office work that will be required.
Duty Manager in Scotland employer: Alexandra hotel
Contact Detail:
Alexandra hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to talk about your experience in managing teams and ensuring guest satisfaction.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Pop in, introduce yourself, and express your interest in working there. You never know what might come of it!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by highlighting your experience in guest relations and team coordination.
We think you need these skills to ace Duty Manager in Scotland
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you can contribute to our mission of providing top-notch guest satisfaction. Share any relevant experiences that highlight your commitment to making guests feel welcome and valued.
Be Specific About Your Skills: Make sure to detail your skills that align with the Duty Manager role. Whether it's your knack for problem-solving or your experience in managing teams, we want to know how you can help us run the hotel smoothly. Use examples from your past roles to back up your claims!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your experience with guest security, team coordination, and any relevant health and safety knowledge. This shows us you’re serious about the position and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Alexandra hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, services, and any recent news or events. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to lead a team and handle various situations. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will highlight your ability to take charge and ensure guest satisfaction.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a fire evacuation or a customer complaint. Think through these scenarios beforehand and outline your approach. This shows that you're proactive and ready to handle challenges.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This reflects your understanding of the hospitality industry and the importance of maintaining high standards, which is crucial for a Duty Manager.