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- Tasks: Ensure smooth hotel operations and top-notch guest satisfaction every day.
- Company: Join a vibrant hotel team dedicated to exceptional service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with chances to learn and advance.
- Why this job: Be the face of hospitality and make guests feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Responsible for the smooth and efficient running of the hotel and ensuring the highest level of guest satisfaction.
Represent the general management team in the absence of a senior manager.
Responsible for all aspects of the hotel and guest security, practicing due diligence and reporting lapses to the appropriate line manager.
Ensuring the co-ordination of the hotel team and guests in the event of a fire evacuation. Recording false alarms and communicating potential hazards.
Evaluating and resolving customer queries and problems where possible. Situations which cannot be solved should be passed to the senior management team.
Checking department rotas at the beginning of each shift to ensure that adequate staff are available to meet customer needs.
Carrying out regular inspections of guest and team member areas to ensure that they are presentable and safe for the intended use.
Assist at reception as and when necessary.
Assist in the restaurant at busy times to support the existing team.
Oversee the smooth running of all events.
Oversee the cashing up and close down procedure. Ensure that the tills balance and investigate all discrepancies.
Comply with all statutory requirements with regards to Food Hygiene, Health and Safety, welfare at work, and equality legislation.
Assist in the implementing of new service standards and ensure that they are maintained.
Report all emergencies and complaints using the procedure stated by the hotel.
Aware of guests’ needs at all times and make available knowledge and resources to meet these requirements.
Ensure standards of uniform and hygiene are adhered to.
Represent the hotel and department to the highest standards, ensuring that every guest is treated with utmost respect and spoken to in a polite and courteous manner.
There will be some office work that would be required to do.
Duty Manager in London employer: Alexandra hotel
Contact Detail:
Alexandra hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show up in person! If you’re eyeing a specific hotel, pop in and ask to speak with the manager. A face-to-face interaction can leave a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest satisfaction and team coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you can contribute to our mission of providing top-notch guest satisfaction. Share any relevant experiences that highlight your commitment to making guests feel welcome and valued.
Be Specific About Your Skills: Tailor your application to showcase the skills that align with the Duty Manager role. We’re looking for someone who can handle customer queries, manage team dynamics, and ensure safety protocols are followed. Use examples from your past roles to demonstrate how you've successfully managed similar responsibilities.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language and avoid slang. We want to see your personality, but it’s important to strike the right balance between being approachable and professional.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Alexandra hotel
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, values, and any recent news. This will help you demonstrate your genuine interest in the role and show that you’re ready to represent the hotel’s standards.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like guest complaints or emergencies. Think of examples from your past experience where you successfully resolved issues or ensured guest satisfaction. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Teamwork Skills
As a Duty Manager, you'll need to coordinate with various teams. Be ready to discuss how you've worked effectively with others in previous roles. Highlight any experiences where you’ve led a team or supported colleagues during busy times, as this will reflect your ability to maintain smooth operations.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards expected in the hospitality industry. Make sure your attire is clean and presentable, just like the hotel environment you’ll be managing.