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- Tasks: Ensure smooth hotel operations and top-notch guest satisfaction every day.
- Company: Join a vibrant hotel team dedicated to exceptional service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with chances to learn and advance.
- Why this job: Be the face of hospitality and make guests feel at home.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Responsible for the smooth and efficient running of the hotel and ensuring the highest level of guest satisfaction.
Represent the general management team in the absence of a senior manager.
Responsible for all aspects of the hotel and guest security, practicing due diligence and reporting lapses to the appropriate line manager.
Ensuring the co-ordination of the hotel team and guests in the event of a fire evacuation. Recording false alarms and communicating potential hazards.
Evaluating and resolving customer queries and problems where possible. Situations which cannot be solved should be passed to the senior management team.
Checking department rotas at the beginning of each shift to ensure that adequate staff are available to meet customer needs.
Carring out regular inspections of guest and team member areas to ensure that they are presentable and safe for the intended use.
Assist at reception as and when necessary.
Assist in the restaurant at busy times to support the existing team.
Oversee the smooth running of all events.
Oversee the cashing up and close down procedure. Ensure that the tills balance and investigate all discrepancies.
Comply with all statutory requirements regarding Food Hygiene, Health and Safety, welfare at work, and equality legislation.
Assist in the implementation of new service standards and ensure that they are maintained.
Report all emergencies and complaints using the procedure stated by the hotel.
Aware of guests’ needs at all times and make available knowledge and resources to meet these requirements.
Ensure standards of uniform and hygiene are adhered to.
Represent the hotel and department to the highest standards, ensuring that every guest is treated with utmost respect and spoken to in a polite and courteous manner.
There will be some office work that will be required.
Duty Manager employer: Alexandra hotel
Contact Detail:
Alexandra hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. You never know who might have a lead on a Duty Manager position or can give you insider tips on the application process.
✨Tip Number 2
Show off your skills in person! If you get the chance, visit hotels and chat with staff. This not only shows your enthusiasm but also gives you a chance to demonstrate your customer service skills right there and then.
✨Tip Number 3
Prepare for interviews by practising common questions related to hotel management. Think about scenarios where you've resolved guest issues or improved team coordination, as these will be key points to discuss.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Duty Manager role, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you can contribute to our mission of providing top-notch guest satisfaction. Share any relevant experiences that highlight your commitment to making guests feel welcome and valued.
Be Specific About Your Skills: Tailor your application by mentioning specific skills that align with the Duty Manager role. Whether it's your knack for problem-solving or your experience in managing teams, we want to know how you can help us run the hotel smoothly. Use examples to back up your claims!
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Strike a balance between being approachable and maintaining professionalism. Use a friendly tone but ensure your language reflects the seriousness of the role you're applying for.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us that you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Alexandra hotel
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain high standards and ensure guest satisfaction.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like a fire evacuation or a customer complaint. Think through these scenarios in advance and be ready to discuss your thought process and actions clearly.
✨Showcase Your Attention to Detail
The role requires regular inspections and adherence to safety standards. Be prepared to discuss how you ensure quality and safety in your previous roles. Mention any systems or checklists you use to maintain high standards.