At a Glance
- Tasks: Be the friendly face of our surgery, helping patients and managing appointments.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, competitive pay, and a chance to make a difference.
- Other info: Perfect for students looking for part-time work with real impact.
- Why this job: Gain valuable experience in healthcare while connecting with people every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
ALEXANDRA AND CRESTVIEW SURGERIES JOB DESCRIPTION MEDICAL RECEPTIONIST
RESPONSIBLE TO: Reception Manager
MAIN PURPOSE: To act as a focal point of communication between the patients, doctors, and other members of the primary health care team. To ensure the day-to-day activities of the practice are carried out accordingly. Liaison with other members of the Primary Health Care team to provide continuity and effective desired overall care of Practice patients.
MAIN DUTIES AND RESPONSIBILITIES:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice, 100% is to be given to each person at any one time.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Website is to be checked daily via the internal rota for patient requests. Action tasks as necessary.
- Check generic email address and action.
- Photocopy documentation as required.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required, calls are to be answered promptly.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- The surgery script is to be followed when answering the telephone to always ensure a professional manner.
- Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests as necessary and ensure that they are ready for the patient within 3 working days.
- Advise patients of relevant charges for private (non-General Medical Services) services.
As & When Receptionist/Administrator in Lowestoft employer: Alexandra & Crestview Surgeries
At Alexandra and Crestview Surgeries, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in delivering exceptional patient care. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values open communication and teamwork, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
Contact Details:
Alexandra & Crestview Surgeries Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land As & When Receptionist/Administrator in Lowestoft
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the job description and think about how your skills match up. This way, when you get that interview, you can show them you're the perfect fit!
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn or other platforms. They can give you the lowdown on the company culture and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for receptionists and administrators, and don’t forget to highlight your communication skills. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to go directly through us. Good luck, and we can't wait to see your application!
We think you need these skills to ace As & When Receptionist/Administrator in Lowestoft
Some tips for your application 🫡
Show Your Communication Skills:As a receptionist, you'll be the first point of contact for patients. Make sure your application highlights your communication skills and ability to handle enquiries effectively. We want to see how you can keep things running smoothly!
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, mention any experience you have with managing appointments or handling sensitive information. We love candidates who can keep everything organised and accurate!
Demonstrate Your Problem-Solving Abilities:You'll need to think on your feet when dealing with urgent patient requests. Use your application to share examples of how you've successfully resolved issues in the past. We appreciate a proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Alexandra & Crestview Surgeries
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an As & When Receptionist/Administrator. Familiarise yourself with the daily tasks mentioned in the job description, like handling patient enquiries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication with patients and healthcare professionals, practice how you articulate your thoughts clearly and professionally. You might want to role-play common scenarios, such as answering phone calls or explaining procedures to patients. This will boost your confidence and ensure you come across as approachable and competent.
✨Showcase Your Organisational Skills
Being organised is key in a busy reception environment. Prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised effectively. Highlighting your ability to stay calm under pressure will impress the interviewers and show that you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the software used for managing appointments, or how they handle high-pressure situations. This not only shows your interest in the position but also gives you a better understanding of the work environment.
