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For Companies At a Glance
- Tasks: Deliver exceptional guest experiences while supporting exciting marketing campaigns.
- Company: Join a dynamic hospitality team that values creativity and collaboration.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for growth.
- Why this job: Be the face of our brand and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and a passion for customer service and marketing.
- Other info: Fast-paced environment with a chance to develop your skills in digital marketing.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Brand & Guest Experience Coordinator to join a small, dynamic hospitality team. This is a hands-on, customer-facing role combining guest experience with marketing support, ideal for someone who enjoys variety and taking ownership. This is a full-time, onsite position working 5 days out of 7, with some weekend and on-call flexibility required.
The Role
You’ll play a key role in delivering an excellent guest experience while supporting marketing activity across digital channels. As part of a small team, a flexible and proactive approach is essential.
- Managing guest bookings and information
- Acting as a point of contact for guest enquiries (in person, phone, and email)
- Supporting guests onsite and managing expectations
- Handling complaints and resolving issues professionally
- Coordinating guest feedback and reviews
- Liaising with housekeeping and maintenance teams to ensure smooth operations
Marketing & Brand Support
- Supporting and delivering marketing campaigns and promotions
- Managing and updating websites, social media, and digital platforms
- Assisting with email marketing and promotional content
- Creating basic photo and video content for marketing use
- Supporting brand consistency across all communications
- Tracking and reporting on marketing activity and performance
About You
- Previous experience within hospitality (hotel, serviced apartments, or similar)
- Personable, professional, and customer-focused
- Comfortable working in a fast-paced, guest-facing environment
- Organised, proactive, and able to use initiative
- Strong communication skills, both written and verbal
- An interest in marketing, digital content, and brand building
- Confident using social media and basic digital marketing tools
- A flexible team player happy to support across different areas of the business
- Experience with tools such as Canva, Adobe, or similar is beneficial but not essential.
Working Pattern & Package
- Full-time, onsite role
- Typical hours 10am–6pm
- 5 days out of 7 (including some weekends)
- On-call and holiday cover as required
- Competitive salary, dependent on experience
Brand & Guest Experience Coordinator in Edinburgh employer: Alexander Steele Recruitment
Contact Detail:
Alexander Steele Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand & Guest Experience Coordinator in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research their brand values, guest experience strategies, and recent marketing campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. A friendly chat can go a long way in making a memorable impression and might even get you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience and marketing. Think about specific examples from your past roles that showcase your skills and how you can contribute to their team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Brand & Guest Experience Coordinator in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in hospitality.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality and marketing. We’re looking for someone who can juggle guest relations and marketing support, so connect the dots between your past roles and what we need!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what matters most to us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Alexander Steele Recruitment
✨Know Your Brand
Before the interview, dive deep into the company's brand and guest experience philosophy. Familiarise yourself with their marketing campaigns and social media presence. This will not only show your genuine interest but also help you discuss how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully managed guest relations or resolved complaints. Highlight your ability to stay calm under pressure and how you turned challenging situations into positive outcomes.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think about how you would handle a difficult guest or coordinate with other teams. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Marketing Savvy
Since the role involves supporting marketing activities, be prepared to discuss your experience with digital tools and content creation. If you've used platforms like Canva or Adobe, mention specific projects where you contributed to brand consistency or engagement.
