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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support sales and logistics teams.
- Company: Join a leading Drinks business with a close-knit, passionate team.
- Benefits: Competitive salary, bonus, 25 leave days, hybrid working model.
- Why this job: Be part of a thriving business and make a real impact on customer experience.
- Qualifications: Experience in customer service or admin, ideally in food or beverage.
- Other info: Dynamic environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced, collaborative environment? We have partnered with a leading Drinks business that is looking for a proactive and detail-oriented Customer Services Administrator to join their dynamic team.
On offer:
- Salary will be circa £30,000 + Bonus
- 25 leave days + 8 bank holidays
- Hybrid remote working (3 days in the office)
- Be part of a passionate, close-knit team in a thriving, respected business.
Key Responsibilities
- Respond promptly to customer enquiries and resolve issues efficiently
- Process a variety of orders with accuracy and attention to detail
- Support the sales and logistics teams in delivering a seamless customer experience
- Maintain and update customer records and CRM systems
- Proactively build strong relationships with customers and internal teams
- Keep informed on our wine portfolio to provide excellent product support
- Ensure compliance with industry regulations and internal standards
What You’ll Bring
- Proven experience in a Customer Service or Admin role, ideally within the food, beverage, or wine industry
- Proficiency in Microsoft Office and CRM software
- Excellent written and verbal communication skills
- Strong organisation, multitasking, and time management abilities
- A team player mindset with a customer-first attitude
- Accuracy and a sharp eye for detail
Seniority level: Associate
Employment type: Full-time
Job function: Supply Chain, Distribution, and Customer Service
Customer Service Administrator employer: Alexander Steele Recruitment
Contact Detail:
Alexander Steele Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their wine portfolio. Being knowledgeable about what they offer will show your genuine interest and help you stand out as a candidate.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining our team and helps us keep track of your application more efficiently.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and how you can contribute to our dynamic team. Keep it engaging and personal!
Show Off Your Attention to Detail: As a Customer Service Administrator, accuracy is key. Make sure your application is free from typos and errors. We appreciate a sharp eye for detail, so let that shine through in your written application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Alexander Steele Recruitment
✨Know Your Stuff
Familiarise yourself with the company's products, especially their wine portfolio. Being able to discuss specific wines and how they fit into customer needs will show your genuine interest and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Be Detail-Oriented
Since accuracy is key in this role, be ready to discuss how you ensure attention to detail in your work. You might even want to mention any tools or methods you use to stay organised and manage multiple tasks effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.