I am working with an established manufacturing business that is looking to recruit a Customer Operations & Logistics Administrator to join their team.
This is a varied position supporting the smooth running of customer operations, order processing and outbound logistics. You will play an important role in ensuring information is accurate, deliveries are supported effectively and customers receive a high level of service.
The role would suit someone who is highly organised, confident working with multiple systems and comfortable operating within a fast-paced environment.
On Offer
Company pension
Exciting career and development opportunities
The Role
Key responsibilities will include:
- Maintaining accurate customer, order and delivery information across internal systems and shared trackers.
- Supporting customer order processing, including order entry, checks and acknowledgements where required.
- Preparing and managing delivery paperwork, courier bookings, transport documentation and dispatch information.
- Working closely with logistics, dispatch, production and customer service teams to ensure orders and deliveries run smoothly.
- Monitoring delivery issues, gathering relevant information and escalating recurring problems where necessary.
- Providing administration support for samples, courier movements and associated documentation.
- Assisting with weekly and monthly customer operations reporting, ensuring information is accurate and up to date.
- Supporting the wider team during busy periods, holidays and absence.
- Maintaining customer files and ensuring ERP, CRM and other internal system records remain accurate.
- Providing occasional reception cover, including answering calls, welcoming visitors and supporting general office administration.
About You
To be considered for this position, you will ideally have:
- Previous experience within administration, customer operations, logistics or a similar support-based role.
- Experience using ERP, MRP or CRM systems.
- Sage 200 experience would be advantageous but is not essential.
- Strong Microsoft Word, Excel and Outlook skills.
- Excellent attention to detail and the ability to manage multiple tasks and deadlines.
- Good communication skills and a professional approach when dealing with customers and internal stakeholders.
- The ability to work effectively within a busy, fast-moving environment.
- Experience working alongside customer service, logistics, dispatch or production teams.
- Previous experience with delivery documentation, order processing or courier bookings would be beneficial.
- Experience within manufacturing, FMCG or a similar environment would also be advantageous.
This is a great opportunity to join a growing manufacturing business in a role that offers variety, responsibility and the chance to develop your experience across customer operations and logistics.
#J-18808-Ljbffr
Customer & Logistics Administrator employer: Alexander Steele Recruitment
Join a dynamic global logistics and freight forwarding company in Glasgow, where your role as an Export Coordinator will be pivotal in managing ocean export shipments. With a strong emphasis on employee growth, you will benefit from a supportive work culture that values collaboration and customer service excellence. Enjoy competitive salary packages and the opportunity to thrive in a fast-paced environment while contributing to a growing operation.
Contact Details:
Alexander Steele Recruitment Recruitment Team
