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For Companies At a Glance
- Tasks: Deliver exceptional guest experiences while supporting exciting marketing campaigns.
- Company: Join a dynamic hospitality team that values creativity and collaboration.
- Benefits: Enjoy a competitive salary and flexible working hours with weekend options.
- Why this job: Be the face of our brand and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and a passion for marketing and digital content.
- Other info: Perfect for those who thrive in fast-paced environments and love variety.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Brand & Guest Experience Coordinator to join a small, dynamic hospitality team. This is a hands-on, customer-facing role combining guest experience with marketing support, ideal for someone who enjoys variety and taking ownership. This is a full-time, onsite position working 5 days out of 7, with some weekend and on-call flexibility required.
The Role
You’ll play a key role in delivering an excellent guest experience while supporting marketing activity across digital channels. As part of a small team, a flexible and proactive approach is essential.
- Guest Relations & Operations
- Managing guest bookings and information
- Acting as a point of contact for guest enquiries (in person, phone, and email)
- Supporting guests onsite and managing expectations
- Handling complaints and resolving issues professionally
- Coordinating guest feedback and reviews
- Liaising with housekeeping and maintenance teams to ensure smooth operations
- Supporting and delivering marketing campaigns and promotions
- Managing and updating websites, social media, and digital platforms
- Assisting with email marketing and promotional content
- Creating basic photo and video content for marketing use
- Supporting brand consistency across all communications
- Tracking and reporting on marketing activity and performance
About You
- Previous experience within hospitality (hotel, serviced apartments, or similar)
- Personable, professional, and customer-focused
- Comfortable working in a fast-paced, guest-facing environment
- Organised, proactive, and able to use initiative
- Strong communication skills, both written and verbal
- An interest in marketing, digital content, and brand building
- Confident using social media and basic digital marketing tools
- A flexible team player happy to support across different areas of the business
- Experience with tools such as Canva, Adobe, or similar is beneficial but not essential.
Working Pattern & Package
- Full-time, onsite role
- Typical hours 10am–6pm
- 5 days out of 7 (including some weekends)
- On-call and holiday cover as required
- Competitive salary, dependent on experience
Brand & Guest Experience Coordinator employer: Alexander Steele Recruitment
Contact Detail:
Alexander Steele Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand & Guest Experience Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your marketing savvy! Brush up on the latest trends in digital marketing and be prepared to discuss how you can contribute to their campaigns. Mention any tools you’ve used, like Canva or social media platforms.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Brand & Guest Experience Coordinator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and guest experience.
Tailor Your Application: Make sure to customise your application for the Brand & Guest Experience Coordinator role. Highlight your relevant experience in hospitality and any marketing skills you have. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Alexander Steele Recruitment
✨Know the Brand Inside Out
Before your interview, take some time to research the company’s brand values and guest experience philosophy. Understanding their mission and how they engage with guests will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve successfully handled guest enquiries or resolved complaints. Highlighting your ability to manage expectations and provide excellent service will demonstrate that you’re a great fit for this hands-on role.
✨Get Creative with Marketing Ideas
Since the role involves supporting marketing activities, think of a few innovative ideas or campaigns you could suggest during the interview. This shows your enthusiasm for the position and your proactive approach to contributing to the team.
✨Be Ready for a Dynamic Environment
This role requires flexibility and the ability to adapt quickly. Be prepared to discuss how you handle fast-paced situations and your strategies for staying organised while juggling multiple tasks. This will reassure them that you can thrive in their dynamic hospitality setting.
