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- Tasks: Join us as a UX Service Designer to enhance client onboarding experiences.
- Company: AMS is a global workforce solutions firm helping organisations thrive through strategic transformation.
- Benefits: Enjoy a flexible contract role with opportunities for professional growth and impactful work.
- Why this job: Shape the future of client experiences while collaborating with top stakeholders in a dynamic environment.
- Qualifications: Proficiency in Figma and strong service design expertise are essential for this role.
- Other info: This position operates under an Umbrella or PAYE engagement model.
The predicted salary is between 36000 - 60000 £ per year.
We are AMS, a global total workforce solutions firm that enables organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our client, a major UK retail bank, provides everyday banking services to over 17 million retail customers. On behalf of this organisation, AMS is looking for a UX Service Designer for an initial 3-month contract based in London.
Purpose of the Role: We are seeking a Service Designer to assess the value of integrating service design into our strategic transformation programme. This contract role offers an exciting opportunity to build on extensive preparatory work, workshops, and insights while shaping the future of client onboarding. You will play a crucial role in supporting our strategic transformation programme, focused on operational efficiencies and enhancing the client experience. Specifically, you will work on the onboarding journey—from prospect identification to a client's first 90 days onboard.
As a UX Service Designer, you will be responsible for:
- Leveraging existing insights to elevate service design efforts and drive tangible improvements.
- Delivering incremental value by defining phases of impact over time.
- Assessing the long-term need for service design within the organisation.
- Producing high-quality outputs, including journey maps, persona developments, and Figma-based product mockups.
- Documenting work to a high standard, addressing previous gaps in documentation quality.
- Balancing luxury experience with efficiency, challenging the status quo where necessary.
What we require from the Candidate:
- Proficiency in Figma for creating and refining design solutions.
- Day-to-day collaboration with CRM platform teams and the business team responsible for the onboarding journey.
- Engaging in workshops and working closely with key stakeholders.
- Strong service design expertise, including journey mapping and persona development.
- High-level documentation skills to improve record-keeping and process clarity.
Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
UX Service Designer employer: Alexander Mann Solutions
Contact Detail:
Alexander Mann Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Service Designer
✨Tip Number 1
Familiarise yourself with the specific tools and methodologies used in service design, particularly Figma. Being able to demonstrate your proficiency in creating journey maps and mockups will set you apart from other candidates.
✨Tip Number 2
Engage with the UX community online or through local meetups. Networking can provide insights into current trends and challenges in service design, which you can reference during interviews to show your industry knowledge.
✨Tip Number 3
Prepare to discuss your previous experiences with onboarding journeys and how you've improved client experiences in past roles. Be ready to share specific examples that highlight your impact on operational efficiencies.
✨Tip Number 4
Research AMS and their client, the retail bank, to understand their values and goals. Tailoring your conversation to align with their strategic transformation programme will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace UX Service Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the UX Service Designer position. Understand the key responsibilities and required skills, such as proficiency in Figma and service design expertise.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the role. Emphasise your experience with journey mapping, persona development, and any previous work in service design.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service design and how your background makes you a perfect fit for the role. Mention specific projects where you've successfully improved client experiences or operational efficiencies.
Showcase Your Work: If possible, include a portfolio or examples of your previous work, especially any Figma-based product mockups or journey maps. This will help demonstrate your capabilities and give the hiring team insight into your design process.
How to prepare for a job interview at Alexander Mann Solutions
✨Showcase Your Figma Skills
As a UX Service Designer, proficiency in Figma is crucial. Be prepared to discuss your experience with the tool and bring examples of your work, such as product mockups or design solutions you've created. This will demonstrate your capability and familiarity with the software.
✨Understand the Client Onboarding Journey
Familiarise yourself with the client onboarding process, especially within the banking sector. Be ready to discuss how you would enhance this journey using service design principles. Highlight any relevant experiences where you've improved onboarding processes in previous roles.
✨Prepare for Collaborative Discussions
This role involves day-to-day collaboration with various teams. Prepare to discuss how you approach teamwork and stakeholder engagement. Share examples of successful workshops or collaborative projects you've led or participated in, showcasing your ability to work effectively with others.
✨Emphasise Documentation Skills
High-level documentation skills are essential for this position. Be ready to talk about your approach to documenting design processes, journey maps, and personas. Providing examples of how your documentation has improved clarity and record-keeping in past projects will strengthen your case.
