At a Glance
- Tasks: Visit homes to encourage residents to complete an online survey and provide light assistance.
- Company: Join a dynamic team supporting meaningful research across the UK.
- Benefits: Earn £13.25 per hour with flexible hours and potential for extension.
- Other info: Perfect for those who enjoy travel and meeting new people.
- Why this job: Engage with diverse communities and make a real difference in research.
- Qualifications: Enthusiasm for engaging with people and a professional attitude.
The predicted salary is between 13.25 - 13.25 £ per hour.
Field Visitor - Part Time - Car required
We at AMS are seeking an enthusiastic Field Visitor to support our client across multiple locations in the UK. This is a 12 month temporary role with potential for extension.
Role Overview
As a Field Visitor, you will travel to pre selected residential addresses to remind occupants to complete an online survey.
Most participants will complete the survey independently, but you may occasionally need to offer light assistance, such as helping them access the survey on their own device or, in rare cases, using equipment you bring to the visit.
The role requires a professional, reassuring presence and the ability to engage respectfully with a wide range of households.
Key Responsibilities
- Visit assigned addresses within scheduled time windows.
- Remind residents to complete an online survey and confirm participation.
- Provide basic support if participants have difficulty accessing the survey or lack suitable equipment (this is infrequent).
- Record visit outcomes accurately and maintain clear documentation.
- Represent the project with professionalism and courtesy at all times.
- Pay and Start Date
- £13.25 per hour (national rate)
This role suits someone who enjoys engaging with people, is comfortable visiting households, and wants to contribute to meaningful research.
- Ceredigion County Council Direct Payment Support Service
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Read more in Swansea employer: Alexander Mann Solutions
At AMS, we pride ourselves on being an exceptional employer that champions inclusivity and professional growth. Our collaborative work culture, combined with our partnership with PwC, offers employees the opportunity to engage in meaningful projects that drive talent transformation in a dynamic environment. With a focus on high performance and ethical standards, we empower our team members to thrive while making a significant impact on clients and society.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Swansea
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Alexander Mann Solutions.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Alexander Mann Solutions. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Read more in Swansea
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Alexander Mann Solutions.
How to prepare for a job interview at Alexander Mann Solutions
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Alexander Mann Solutions's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Alexander Mann Solutions offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
